We shop at the Dover branch regularly, and it's always a genuinely great experience. The staff are friendly and super-helpful, even spending time to help scan the shelves with us for just the right do... See more
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Sunday 28th Sept, lady and young lad working. Young lad was lovely, friendly, smiley and really great customer service. The woman on the other hand was unbelievably rude, telling me to hurry up as... See more
The 2 members of staff that looked after me were excellent. went out of their way to ensure I had everything I needed for my visit. I am disappointed that the range of reptile stock has been shattere... See more
Very friendly young man served us our dog food was on offer £8:00 off the price always a bonus. The young man recommended a lotion for our dog as she keeps itching. Good experience visiting the shop y... See more
Company details
Written by the company
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Contact info
Castleton Retail Park, Charlton Green, CT16 2QH, Dover, United Kingdom
- 01304 215631
4.8
Excellent
686 reviews
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Always really helpful and polite
Always really helpful and polite. it was nice to see the chap training the young lad at Dover had patience and kind to ensure he understood what to do on his first day. Well done team
July 22, 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Take my money
Well, a, lady tried charging me twice for something I pay all already for. Not very useful in store
July 18, 2025
Reply from Jollyes The Pet People - Dover
We appreciate you bringing this to our attention. We're sorry you experienced issues with being charged incorrectly. We'll look into this to ensure it doesn't happen again.
Very pleasant young man gave ne advise…
Very pleasant young man gave ne advise on ways to keep my dog cool and advised on a better harness for her put himself out to get a collapsible bowl from warehouse aa I told him the one I have is too shallow x
July 17, 2025
Good stock
Popped in to buy puppy food for a new rescue that had arrived into rescue
Quick polite staff picked up what I needed no hassle
July 13, 2025
Dover branch is outstanding
We shop at the Dover branch regularly, and it's always a genuinely great experience. The staff are friendly and super-helpful, even spending time to help scan the shelves with us for just the right dog bed. The shop is clean, airy, well-stocked, and definitely value for money. Other big chains fall well below the standard these guys set.
June 29, 2025
Unprompted review
Thank you Ty and Sarah at Dover
Visited Dover store for the first time on 11/06/25 and purchased what I needed, shelves and products laid out very well, a nice clean and tidy well looked after store.
I was assisted by Sarah in locating what I was looking for who carried my product for me to the till where I was served by Ty who was welcoming and very engaging, he encouraged me to sign up to the "pet club", himself and Sarah explained all the benefits well and clearly.
Needless to sayI signed up straight away, which took less than a minute, paid for my goods and was wished a good day by both.
Couldn't be happier with the service received, both Ty and Sarah are clearly good team players and care strongly about the store and people experiencing great customer service.
June 11, 2025
Unprompted review
A good shopping experience
The young man who served me was polite and helpful. After checking my membership he applied a discount which I was not aware that I was entitled to. Altogether a delightful shopping experience.
June 5, 2025
Tall guy with beard at dover branch was…
Tall guy with beard at dover branch was sensational, superbly helpful.
June 2, 2025
Very helpful staff who listened…
Very helpful staff who listened carefully to what I needed and then got me the best option.
May 29, 2025
Customer service
Customer service, the lady with the blonde hair always friendly and helpful.
May 26, 2025
Helpful and knowledgeable staff….
Helpful and knowledgeable staff….. my dog was made to feel welcome…… she loves going into the store!
May 27, 2025
Standard of excellence customer service
I came in at 9am to avoid the rush as I needed help from the staff. I was purchasing a new dog harness and had my dog with me to fit of which the member of staff helped to size up. She was extremely patient with us as the dog kept piddling in the shop scenting over other previous dog smells. I purchased £80 worth of goods and was very pleased.
May 26, 2025
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