We shop at the Dover branch regularly, and it's always a genuinely great experience. The staff are friendly and super-helpful, even spending time to help scan the shelves with us for just the right do... See more
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Sunday 28th Sept, lady and young lad working. Young lad was lovely, friendly, smiley and really great customer service. The woman on the other hand was unbelievably rude, telling me to hurry up as... See more
The 2 members of staff that looked after me were excellent. went out of their way to ensure I had everything I needed for my visit. I am disappointed that the range of reptile stock has been shattere... See more
Very friendly young man served us our dog food was on offer £8:00 off the price always a bonus. The young man recommended a lotion for our dog as she keeps itching. Good experience visiting the shop y... See more
Company details
Written by the company
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Contact info
Castleton Retail Park, Charlton Green, CT16 2QH, Dover, United Kingdom
- 01304 215631
4.8
Excellent
686 reviews
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Very friendly young man served us our…
Very friendly young man served us our dog food was on offer £8:00 off the price always a bonus. The young man recommended a lotion for our dog as she keeps itching. Good experience visiting the shop yesterday.
May 19, 2025
Great Place All Your Pets Needs
The people in Jollyes are always super friendly and helpful and pleased to see my fur baby even if she tries to leave them a little gift!!
May 10, 2025
A massive thank you to Barbara for your…
A massive thank you to Barbara for your help and support with my dogs illness. Barbara is a super friendly, kind and caring member of staff making evey visit a happy one. Thank you
April 28, 2025
Unprompted review
Value for money.
Stopped off at jollyes on the way home from a 4day break with the family. Didn't know about you until I googled pets shops near where we were driving through, went in and was greeted with a well presented and stocked shop. I was looking for a dog bed, as my dog had decided whilst away she liked to sleep in them now rather than rip them apart. Found what I wanted which was a bargain cath kidson dog bed. Man at the till was friendly. We will definitely be back as the dog food we buy is also nearly £15 cheaper than what we pay at pets at home.
May 5, 2025
Great service and a large range of…
Great service and a large range of products. Very friendly and helpful staff too.
May 2, 2025
Very helpful staff
April 25, 2025
The staff in store were really helpful…
The staff in store were really helpful and polite
April 24, 2025
Found what I needed
Found what I needed. Staff member very polite and chatting at the till. Plus I like looking at the bunny rabbits when i come into the store. Prices could be lower. or offer discounts if you are a member. Not sure when i came in.
April 17, 2025
very helpful staff and lovely staff
you had what i needed and the price was great the two lady's working that day were just great and helpful i need a dog TAG doing and staff were they to help me it was great i will be back again soon
April 17, 2025
Items easy to find and a helpful…
Items easy to find and a helpful feature with wild bird seed,you can choose the amount you need,cracking stuff,also staff helpful and knowledgeable,will definitely shop again,ps,great offers on dog treats.
April 15, 2025
The staff at the Dover store are always…
The staff at the Dover store are always helpful as I have a range of pet requirement. The Royal Canin dry catfood is reasonably priced too.
April 13, 2025
The staff are always friendly and…
The staff are always friendly and cheerful. What I need is always in stock
April 11, 2025
Best service and HUGE THANK YOU!
The staff are always so friendly, the store is well stocked.
One occasion, I had misplaced my keys and could not find them at home. Remembering the evening before I popped into the store, I gave them a call. A lovely lady I spoke with was not on duty the previous day, but she took my details and called her colleague who was on their day off. I really appreciated the effort they went to, and for the colleague to pick up the call on their non working day. He confirmed, I had left them behind and they were securely in their safe so I could collect them. Both employees are a credit to the company.
March 27, 2025
Costumer of nearly 16 years..would like…
Costumer of nearly 16 years..would like to see vets back in Dover….
April 5, 2025
Assistant very helpful
Assistant very helpful, found the item I needed and carried it to the car for me. I got everything I was shopping for so really pleased.
April 3, 2025
The gut that was serving me was very…
The guy that was serving me was very polite and helpful couldn't of been better
April 1, 2025
Very nice and helpful staff
April 1, 2025
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