First visit to a Jollyes store, needed ‘lifestage’ puppy food for new arrival and they were the nearest stockists. Really impressed. Well laid out ,clean ,clearly labelled shelves and pricing ,... See more
Location
Switch locationGlasgow Road, Kingsgate Retail park, G74 4UN East Kilbride, Scotland, GB
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See what reviewers are saying
We got good advice from Caitlin at the medical counter.She was very helpful and informative.Mu sons wee dog has Arthritis in her shoulder, and she guided us on what medication to try.Much cheaper than... See more
Pricing was a bit confusing at dog food section, but overall good customer service. Could provide a better range of cat food as not as good as dog section and prices there need to be more competitive... See more
Best pet store wish they had more in Scotland, something was missed in my click and collect raw food so easily done as it’s kept in a back freezer, I don’t live near the store and went back to collect... See more
Company details
Written by the company
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Contact info
Glasgow Road, Kingsgate Retail park, G74 4UN, East Kilbride, Scotland, United Kingdom
- 01355 203600
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The staff were extremely helpful
The staff were extremely helpful when we had queries about which natural dog treats would be most suitable for our spaniel.
Staff were very helpful and took time…
Staff were very helpful and took time to help with my needs
Staff very helpful and selection of…
Staff very helpful and selection of goods is awesome, pricing pretty fair too
Ladies in the store could not do enough…
Ladies in the store could not do enough for us, they were knowledgeable and very pleasant and professional. We will be back
Really welcoming and helpful staff
Really welcoming and helpful staff. Great selection of products much cheaper than other pet stores.
If easy to get to if you drive and…
If easy to get to if you drive and cheaper then the supermarket and friendly staff
Great value and great service too
Very helpful and friendly staff.
Very helpful and friendly staff.
Tidy and very clean shop.
Friendly staff and good prices
Great value
The service and care for ys and our pet was great and the value was excellent
First visit
First visit. So well stocked. Fabulous variety of dog food. Particularly Royal Canin. Great natural snacks for my puppy. Great, great staff too. What’s not to love. I shall be back. Thank you
Great store lots of room staff very…
Great store lots of room staff very helpful and friendly new store
Good stock at decent prices
One of your workers was very helpful…
One of your workers was very helpful and polite,and couldn’t do enough for me and my dog. However,the young girl at the checkout wasn’t very polite and acted as if she didn’t want to be there. She sat on her phone behind the desk. She didn’t even crack a smile
My favourite pet shop
My favourite pet shop to grab essentials for my pup, he adores coming in and they have a great selection to pick from
Value for money lots of choices Staff…
Value for money lots of choices Staff friendly. Would recommend
Staff member very helpful and signed me…
Staff member very helpful and signed me up for Jollies offers on line great 😃
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