Jollyes The Pet People - East Kilbride Reviews 

174
TrustScore 5 out of 5

4.8

Glasgow Road, Kingsgate Retail park, G74 4UN East Kilbride, Scotland, GB


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See what reviewers are saying

Rated 5 out of 5 stars

First visit to a Jollyes store, needed ‘lifestage’ puppy food for new arrival and they were the nearest stockists. Really impressed. Well laid out ,clean ,clearly labelled shelves and pricing ,... See more

Rated 5 out of 5 stars

We got good advice from Caitlin at the medical counter.She was very helpful and informative.Mu sons wee dog has Arthritis in her shoulder, and she guided us on what medication to try.Much cheaper than... See more

Rated 4 out of 5 stars

Pricing was a bit confusing at dog food section, but overall good customer service. Could provide a better range of cat food as not as good as dog section and prices there need to be more competitive... See more

Rated 5 out of 5 stars

Best pet store wish they had more in Scotland, something was missed in my click and collect raw food so easily done as it’s kept in a back freezer, I don’t live near the store and went back to collect... See more


Company details

  1. Pet Store
  2. Pet Groomer
  3. Pet Supply Store

Written by the company

From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.


Contact info

  • Glasgow Road, Kingsgate Retail park, G74 4UN, East Kilbride, Scotland, United Kingdom

  • 01355 203600

4.8

Excellent

TrustScore 5 out of 5

174 reviews

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4.8

All reviews

(174)

7,571 reviews in the last 12 months

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Rated 5 out of 5 stars

Helpful staff

Quality product and competitive pricing on their cat litter….but more importantly, helpful staff who gave me a £1 coin from her own money so I could use the trolley.

January 9, 2025
Rated 3 out of 5 stars

Don't take staff advice

I was told my 8 week old puppy could have pigs ears and similar treats by staff in store while I asked for advice on puppy chews. Googling when home showed this is definitely not true for any of the 5 for £5 treats we were sold to try (I was also charged for 6 instead of 5, despite having 5). Other than that I'd consider products I planned to buy, but I won't take advice again.

January 3, 2025
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Reply from Jollyes The Pet People - East Kilbride

We understand your frustration with the incorrect advice you received regarding your puppy's treats. We strive to provide accurate information to our customers and are disappointed to hear that this was not the case in your experience. We appreciate you bringing this to our attention and will be reviewing our training procedures to ensure our staff is equipped to provide the best possible advice. We value your feedback and hope you will continue to consider our products in the future.

Rated 5 out of 5 stars

First visit to this new store

First visit to this new store. Great prices and great quality own brand grain free dog food. Loose bird feed also great. I was met by a smile at the tills and the service was excellent. Highly recommend.

December 30, 2024
Rated 2 out of 5 stars

Unhelpful staff member

Visited the East Kilbride store on Friday evening , my 1st ever visit to a Jollyes store and while the store itself was lovely I can’t help but feeling my visit was different than that of the customer beside me at the checkout . She was greeted by a very friendly member of staff who asked her if she got everything she was looking for , asked if she wanted to sign up for the reward scheme and talked to her in detail about it . My member of staff refused to take the items from me , did not speak a word and when I asked for a receipt ignored me and called to next in queue . I will be back but will avoid that staff member on future visits.

December 20, 2024
Unprompted review
Jollyes The Pet People - East Kilbride logo

Reply from Jollyes The Pet People - East Kilbride

We appreciate you taking the time to share your experience. We strive to provide a positive and welcoming experience for all our customers, and we're sorry to hear that your visit didn't meet your expectations. We value your feedback and will use it to improve our customer service.

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