I've purchased items for click and collect online and in store. It's always a seamless experience! Absolutely lovely staff and good prices
Company replied
Jollyes Petfood Store, Unit 9B, West One Retail Park, M501ZD Eccles, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
I've purchased items for click and collect online and in store. It's always a seamless experience! Absolutely lovely staff and good prices
Company replied
I'm a regular at Jolleys and love it there! It's like a toy shop for pet lovers. The staff give you time, are very passionate and they absolutely deserve a good review. I'm in there every other da... See more
Store close to work. Doesn't seem to stock Royal Canine urinary care any more so was a little disappointed. Usually a pleasant experience spoiled on this occasion by teenagers running round the store... See more
We took our seven month old puppy to get fitted with a harness. The young lady who served us (sorry I didn’t get her name) was amazing, so patient and lovely with Beryl who is a big strong girl at a... See more
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Jollyes Petfood Store, Unit 9B, West One Retail Park, M501ZD, Eccles, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Lovely vet who was amazing with vaccinating kittens and microchipping they didn’t even flinch. As a breeder there has been many times I have done this and they have always yelped but not with this practice! Fantastic :)
The young lady was very helpful and very polite. 5 stars to her.
Very good team of staff...the same lovely veg nurse has seen to my elderly dogs for the past three years.... very happy..
Easy to order and received a call to say it was ready to collect when I got there it was waiting behind the till very quick and straightforward
I always shop at jolleys for my rabbit food and my dogs accessories and my birds food and toys staff very courteous and knowledgeable shame jolleys stopped selling pets loved going in there with grandkids showing them the pets
Got exactly what I went in for, and the staff are very friendly and helpful.
Problems with till and staff member apologies for the problems being caused..
I love the store and go all of the time as they have great deals and I love their natural treats section, however the jollyes app doesn't work at all no matter how many times I have reset it, redowloaded it updated it etc the app shuts down instantly everytime which means I am missing out on the deals on the app such as the reward schemes and vouchers on the app which is disappointing as I typically spend £30+ each time I shop there.
The shop assistant who served me was very nice. If all shop assistants were like her, things would be fantastic.
I just love the great products you supply. The staff are helpful and friendly too
the people are amzing and they did really well they are very polite and good with infomation when you go in and really well at making sure i had the correct info on his injections that was needed
Staff at eccles store always friendly and want to help. The guys there help me to car with heavy cat litter. Thank you.
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.