I've purchased items for click and collect online and in store. It's always a seamless experience! Absolutely lovely staff and good prices
Company replied
Location
Switch locationJollyes Petfood Store, Unit 9B, West One Retail Park, M501ZD Eccles, GB
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See what reviewers are saying
I'm a regular at Jolleys and love it there! It's like a toy shop for pet lovers. The staff give you time, are very passionate and they absolutely deserve a good review. I'm in there every other da... See more
Store close to work. Doesn't seem to stock Royal Canine urinary care any more so was a little disappointed. Usually a pleasant experience spoiled on this occasion by teenagers running round the store... See more
We took our seven month old puppy to get fitted with a harness. The young lady who served us (sorry I didn’t get her name) was amazing, so patient and lovely with Beryl who is a big strong girl at a... See more
Company details
Written by the company
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Contact info
Jollyes Petfood Store, Unit 9B, West One Retail Park, M501ZD, Eccles, United Kingdom
- 0161 707 5256
4.7
Excellent
863 reviews
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Great offers use to be better
Over the last few months jolly’s has change a lot of the things that make it fantastic value for money tgey use to have so many good offers on on the treats 3-4-2 they reduced the price slightly but now three bags of the treats my dog likes are £24 instead of £20 and a staff member was insustant the price was lower so there better value no think they need another maths less son and what happened to my £2 voucher I use to get every time I shop
July 10, 2025
Unprompted review
Reply from Jollyes The Pet People - Eccles
We appreciate your feedback regarding the changes to our offers and pricing on your dog's treats. We're sorry to hear about the price discrepancy and the missing voucher. We'll review our pricing and promotions to ensure clarity and accuracy. Thank you for bringing this to our attention.
The sales assistant was very good and…
The sales assistant was very good and helped us find the best harness for our Bull Terrier
July 22, 2025
Going to Jollyes in Eccles is always a…
Going to Jollyes in Eccles is always a pleasure. I don't drive so don't go very often but the staff are always so friendly and helpful and obviously love animals .I have a cat and always get my cat litter ,litter bags and cat food on offer .Your prices are way cheaper than other pet shops .Well done !
July 19, 2025
The staff are very helpful. I have a English bulldog they always advise me what's best for him . So many different flavours and he loves them all . The vouchers you can collect are great helps alot
The vouchers you can collect helps with extra treats and toys. Always enjoy my visit here.
July 19, 2025
Good store and service ... problem was with their system
Nothing wrong with the store or excellent service.
I registered on my previous visit but, although they found me on their system, they apologised but the 10% discount on my £68 purchase couldnt be actioned for some reason, and told me to contact the help line??
July 17, 2025
Reply from Jollyes The Pet People - Eccles
We appreciate your feedback and are sorry the discount couldn't be applied during your purchase. We regret the inconvenience and suggest contacting our helpline for assistance with the registration issue.
Iams dog food
Good service, food very fairly priced. Shopped twice within a week and will continue to shop there
July 17, 2025
a happy experience in store today
July 16, 2025
Cant be beaten on price and quality
Great company. My referred over Pets At Home who are quite dreadful. Jolleys never lets me down on price and quality
July 13, 2025
Staff always very helpful
Staff always very helpful, knowledgeable, great customer care.
July 12, 2025
Staff helpful and friendly nothing to…
Staff helpful and friendly nothing to much trouble
July 12, 2025
Lovely store and staff very helpful
June 7, 2025
Vet clinic absolutely amazing
Absolutely wonderful so welcoming, so
Easy. As an autistic person I genuinely felt as ease since I was panicking before hand (I was coming alone with my pet) but the vet was lovely the staff was all so lovely to me and my pet. Showed so much care for animals. Definitely a great place.
June 3, 2025
Brilliant staff
Brilliant staff. The lady signed me up there and then while I was paying for my dogs new collar which looks beautiful on him.
June 3, 2025
Staff very helpful
Staff very helpful. I need a new collar for my little dog. The shop assistant shown me the various options and finally got the best one.
June 2, 2025
Excellent Customer service
The young lady on the till was very polite and apologised for some till technical issues. She then requested help from a colleague to come to the tills as a queue was forming. Good customer service and I got what I needed.
June 1, 2025
I enquired about the micro chipping at…
I enquired about the micro chipping at the Eccles store which I was told the system was down so I gave my number and the assistant said she would contact me the day after to book in , but unfortunately I still have received no reply after 4 days . Very disappointed!
May 30, 2025
Reply from Jollyes The Pet People - Eccles
We're sorry to hear that you didn't receive a call back regarding the microchipping service. We know it's frustrating when you're expecting to hear from us and we miss the opportunity to connect. We'll look into this to ensure it doesn't happen again. Thanks for letting us know.
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