I've purchased items for click and collect online and in store. It's always a seamless experience! Absolutely lovely staff and good prices
Company replied
Location
Switch locationJollyes Petfood Store, Unit 9B, West One Retail Park, M501ZD Eccles, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I'm a regular at Jolleys and love it there! It's like a toy shop for pet lovers. The staff give you time, are very passionate and they absolutely deserve a good review. I'm in there every other da... See more
Store close to work. Doesn't seem to stock Royal Canine urinary care any more so was a little disappointed. Usually a pleasant experience spoiled on this occasion by teenagers running round the store... See more
We took our seven month old puppy to get fitted with a harness. The young lady who served us (sorry I didn’t get her name) was amazing, so patient and lovely with Beryl who is a big strong girl at a... See more
Company details
Written by the company
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Contact info
Jollyes Petfood Store, Unit 9B, West One Retail Park, M501ZD, Eccles, United Kingdom
- 0161 707 5256
4.7
Excellent
863 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
A wide range of products at great prices
November 29, 2025
Everyone is always helpful and really…
Everyone is always helpful and really friendly 🙂
November 28, 2025
Good selection of common dog supplies
Good selection of common dog supplies. Collecting food donations for animals in shelter. Would be 5 stars if they sold the brand of food I use.
November 24, 2025
Happy with jolles.
The people that work there are so helpful and friendly. I don't have any problems we jollyes, always have my dogs frozen food in but i wish you did just fish frozen food on its own, my dog eats your own brand food.
November 23, 2025
Friendly staff
Friendly staff , good choice of pet food . Nice they have a loyalty scheme
November 14, 2025
Got everything I needed under one roof
November 7, 2025
Always helpful
Always helpful. Good price and super friendly. Thank you jollyes Eccles
November 4, 2025
Great service friendly helpful staff.
October 29, 2025
Really great range
Really great range. Very reasonably priced. Great customer service.
October 20, 2025
Every time we make a purchase or need…dolly's staff are curtious and kind
Every time we make a purchase or need some help and advice on products ect the staff are always helpful curtious and kind .and we are always pleased with the products sold ..
October 17, 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
went to buy some dog food and on line…
went to buy some dog food and on line the cost was £14 and in store it was £16 when Q they wouldn't give it me at the on line price
September 25, 2025
Reply from Jollyes The Pet People - Eccles
We appreciate you bringing the price discrepancy to our attention. We at times have different promotions online to in store , We'll review this pricing. Thanks for your feedback.
Store is always clean and tidy
Store is always clean and tidy . Staff are helpful and friendly
September 19, 2025
Jollyes - The brand that not enough know!
Somehow Jollyes brand escaped me for many years, but after starting to keep chickens and ducks, found them!
Infinitely better than Pets At Home when it comes to keeping poultry.
And good for the dogs too!
Happy to travel the extra miles for them.
August 1, 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.