I've purchased items for click and collect online and in store. It's always a seamless experience! Absolutely lovely staff and good prices
Company replied
Jollyes Petfood Store, Unit 9B, West One Retail Park, M501ZD Eccles, GB
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I've purchased items for click and collect online and in store. It's always a seamless experience! Absolutely lovely staff and good prices
Company replied
I'm a regular at Jolleys and love it there! It's like a toy shop for pet lovers. The staff give you time, are very passionate and they absolutely deserve a good review. I'm in there every other da... See more
Store close to work. Doesn't seem to stock Royal Canine urinary care any more so was a little disappointed. Usually a pleasant experience spoiled on this occasion by teenagers running round the store... See more
We took our seven month old puppy to get fitted with a harness. The young lady who served us (sorry I didn’t get her name) was amazing, so patient and lovely with Beryl who is a big strong girl at a... See more
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Jollyes Petfood Store, Unit 9B, West One Retail Park, M501ZD, Eccles, United Kingdom
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We took our seven month old puppy to get fitted with a harness. The young lady who served us (sorry I didn’t get her name) was amazing, so patient and lovely with Beryl who is a big strong girl at almost 30kg. She let us try numerous harnesses to get the correct size and fit.
We visit the shop often. My dog and I feel welcome by the staff who are always helpful :)
Staff helpful and we got the product I wanted
Friendly polite and efficient customer service
I’ve always found the staff at the Eccles store very helpful and friendly . The vet herself is also a lovely lady , happy and jolly and takes care of our dogs very well .
I like your shop. Your staff is very nice and helpful.
I wish you could have more types of royal canin cat food
Staff are always friendly and helpful. The store is always clean and tidy.
Each time I make a purchase and try to scan my jollyes card, I am almost forced every time to give my name address at the till whilst I am found!! Frustrating to the point where I just say NO! Now
I just feel that there’s lots of offers and products are good quality at a reasonable price
Staff are helpful
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