I've purchased items for click and collect online and in store. It's always a seamless experience! Absolutely lovely staff and good prices
Company replied
Location
Switch locationJollyes Petfood Store, Unit 9B, West One Retail Park, M501ZD Eccles, GB
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See what reviewers are saying
I'm a regular at Jolleys and love it there! It's like a toy shop for pet lovers. The staff give you time, are very passionate and they absolutely deserve a good review. I'm in there every other da... See more
Store close to work. Doesn't seem to stock Royal Canine urinary care any more so was a little disappointed. Usually a pleasant experience spoiled on this occasion by teenagers running round the store... See more
We took our seven month old puppy to get fitted with a harness. The young lady who served us (sorry I didn’t get her name) was amazing, so patient and lovely with Beryl who is a big strong girl at a... See more
Company details
Written by the company
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Contact info
Jollyes Petfood Store, Unit 9B, West One Retail Park, M501ZD, Eccles, United Kingdom
- 0161 707 5256
4.7
Excellent
863 reviews
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The service was great but the toy I…
The service was great but the toy I bought had missing pieces.
January 23, 2025
Friendly knowledgeable staff lots of…
Friendly knowledgeable staff lots of choice fair pricing nice shopping experience for our new pup and us
January 19, 2025
Very well nice young lady served me was…
Very well nice young lady served me was very helpful. Thank ayou
January 14, 2025
The gentleman was very nice and qiuk in…
The gentleman was very nice and qiuk in serving me . Very happy with the service doris
January 9, 2025
The product are good quality staff very…
The product are good quality staff very friendly and helpful
December 15, 2024
Competent, friendly
Competent, friendly staff. Very short wait to see your vet, who was also very good.
January 7, 2025
Quick
Quick, efficient person on till, who although doing other tasks came quickly to serve me
January 6, 2025
Monthly food shop visit.…
The staff at the Eccles site are very polite and interact with all persons. Easy parking also.
January 6, 2025
Really good customer service
Really good customer service, in a very relaxed environment. You can find anything in the store with ease. But if you can't then you only have to speak to one of the staff members.
January 6, 2025
May use AI-assist with repliesRead more
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I shop in the store a few times a month…
I shop in the store a few times a month and every time I go into store the assistant are really not very helpful and rude I would shop elese where if It wasn't for the fact is I buy my dogs food from there
January 2, 2025
Reply from Jollyes The Pet People - Eccles
We understand your frustration with the service you've received. We value your feedback and will use it to improve our customer service. We strive to provide a positive shopping experience for all our customers.
Love the store ECCLES
Love the store
Love the staff
Really love the prices
We buy over 2 tonne of dog food a year so the price & quality has to right
January 3, 2025
You’ll find more personality in the Crematorium
I’ve only given this review a 3 star as had another pretty miserable experience with Jollyes in Eccles again.
I can honestly say that I have seen more personality in a Chapel of Rest than I have witnessed from staff (not all mainly the store management) I would have scored a 1 but some of the team are great it’s just a shame they aren’t always working.
When there is so much choice of retailers and the domination of online this store really doesn’t understand the concept of loyalty of customers.
Would I shop here again? ABSOLUTELY NOT
Would I recommend? ABSOLUTELY NOT
Advise to the staff (non management) LOOK FOR ANOTHER JOB/EMPLOYER
November 10, 2024
Helpful staff…
The lady at tge check out was extremely helpful and helped me get a discounted price by updating my membership
December 30, 2024
Good customer service
The retail assistant ,forgive me I can not remember his name ,was very helpful with his knowledge and advice on us getting a new kitten
December 28, 2024
Store close to work
Store close to work. Doesn't seem to stock Royal Canine urinary care any more so was a little disappointed. Usually a pleasant experience spoiled on this occasion by teenagers running round the store getting in everyone's way. Nobody really tried to stop them so was extremely annoying. Otherwise, staff pleasant.
December 27, 2024
What a lovely welcoming store
What a lovely welcoming store, such friendly helpful staff. Great choice of dog toys at very reasonable prices.
December 19, 2024
Clean store
Clean store, great atmosphere, professional staff, quick and easy shopping experience
December 20, 2024
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