Staff are always courteous, helpful and well presented. My dog loves this place especially pick n mix dog treats eg; rabbits ears etc I say pick 1 to him he ends up self picking about 4 or 5 lol 😆... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Absolutely brilliant shop. Prices are really reasonable. Other stores like pets at home overcharge. The staff are friendly. I never knew about jollyes until last month. Wish I'd known about it sooner.... See more
As previous visits there's a good stock of raw foods by different manufacturers/brands. Easy to view freezer contents and make selection. Loyalty scheme and discounts available on certain brands.... See more
Had gone in as pup seemed to have really soft stools and staff were amazing on listening and guiding me on a food more suited for him, and not even a week on after changin food i noticed a difference,... See more
Company details
Written by the company
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Contact info
Hermiston Gait Retail Park, EH12 9FX, Edinburgh, Scotland, United Kingdom
- 01313 859 190
4.5
Excellent
816 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I was in there yesterday and I picked…
I was in there yesterday and I picked up dog food on the mix and match deal buy 8 get 2 free took to the till and the person rang it through and nothing about the discount was applied when I asked about it and I’m not being mean or anything but the person in the till did not have a clue and when another person came on tills she had no clue ether so I was 60pound on food when I should have had a deal
November 17, 2024
Fantastic customer service
November 17, 2024
Would like to say how helpful your…
Would like to say how helpful your assistant was when I visited your store on Saturday
Was very impressed with excellent service
November 9, 2024
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Jollyes The Pet People - Edinburgh
Good afternoon,
We are sorry to hear this. We kindly ask you contact help@jollyes.com and a member of our customer service team can assist you further.
Kind regards
Jollyes customer services
Pulling dog resolution
We needed a harness or something to stop our dog pulling. The manageress came and gave us invaluable help and we finally decided to buy a haltie . So grateful for her guidance and experience
November 8, 2024
Squeaky snowman is no longer squeaky
The staff were great and friendly. I could mostly find what I was looking for. Sadly the squeaky snowman that I bought for my puppy has broken within a day. The squeaky has fallen inside the snowman therefore making it dangerous for my puppy as it could be a choking hazard. I sadly won’t be able to get back to the store to see if I can exchange for another one.
November 6, 2024
Staff for one were amazing made my…
Staff for one were amazing made my bullmastiff feel relaxed and when picked her up she was loving life ❤️ Dianne Aird 👍
November 3, 2024
The young man who served me at the till…
The young man who served me at the till told me about the points scheme and signed me up.he was also very friendly and polite .the store has a wide range if products at very reasonable prices too..
November 2, 2024
Jollyes is good
Jollyes is good, but I think biassed more toward dogs than cats. I have bought a good few items there, and will definitely go back.
October 28, 2024
When i shopped in store the staff were…
When i shopped in store the staff were really nice and helpful.
October 28, 2024
Nice friendly staff
Nice friendly staff, fair prices and lovely well looked after pets
October 22, 2024
Great customer service, super helpful staffCheckout guy at Edinburgh Hermiston…
Checkout guy at Edinburgh Hermiston Gait store had ,a natural kindness and friendliness and was super,-helpful to me in checking prices, I have mild vision problems ...just a really nice shopping experience and came away happy with my purchase
October 19, 2024
I found the store to be very welcoming…
I found the store to be very welcoming and extremely well stocked. I only went in to have a look around and ended up buying a few treats for my daughter's dog. Amy daughter was pleased, as was Jasper, her dog!!
October 15, 2024
The lad explained the rewards very well…
The lad explained the rewards very well he is a credit to the company
October 12, 2024
Groom room and the shop staff are excellent
My 2 older Shih Tzus Coco and Daisy were with Dionne and Devon yesterday having an oap pamper day, they are very good with them and make allowances for their arthritic joints and nervousness.
I have no worries leaving them at Jollyes the groomers with these ladies.
Very Happy. 🐾🐾
October 7, 2024
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.