Staff are always courteous, helpful and well presented. My dog loves this place especially pick n mix dog treats eg; rabbits ears etc I say pick 1 to him he ends up self picking about 4 or 5 lol 😆... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Absolutely brilliant shop. Prices are really reasonable. Other stores like pets at home overcharge. The staff are friendly. I never knew about jollyes until last month. Wish I'd known about it sooner.... See more
As previous visits there's a good stock of raw foods by different manufacturers/brands. Easy to view freezer contents and make selection. Loyalty scheme and discounts available on certain brands.... See more
Had gone in as pup seemed to have really soft stools and staff were amazing on listening and guiding me on a food more suited for him, and not even a week on after changin food i noticed a difference,... See more
Company details
Written by the company
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Contact info
Hermiston Gait Retail Park, EH12 9FX, Edinburgh, Scotland, United Kingdom
- 01313 859 190
4.5
Excellent
816 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Jolly Groomer Hermiston Gait fab service
I have taken my dog to The Jolly Groomer at Hermiston Gait in Edinburgh for about a year. They are fantastic! The team are so friendly, and really listen to what I want, as well as making helpful suggestions. My dog is not an easy customer but they are so patient, caring and go the extra mile to make it a positive experience.
December 20, 2024
Unprompted review
Polite and efficient staff
December 29, 2024
Great prices on your raw food
Great prices on your raw food. Would be nice to have more flavours of the raw and simple, that is my only comment.
Young male sales assistant was very friendly and helpful.
December 6, 2024
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I won’t be back!!!!
That’s the first time I’ve been into Jollyes in Edinburgh. Tge experience was not Great. The shop was completely empty except for one couple so went straight to the Click and collect desk and gave the guy my name and order number. And I waited and waited some more (about 15 minutes) at which point I went bsvk to click and collect desk and asked where it was. He told me he couldn’t leave to go get another member of staff. Do eventually I went back and told him look I’m in a hurry hence click and collect could I not just take the items from the shelf to be told no. I showed him the receipt. After another 10 minutes someone finally showed up with my bags of puppy food. Not the best experience I’ve ever had so I won’t be back
December 6, 2024
Reply from Jollyes The Pet People - Edinburgh
We understand your frustration with the experience you had at our Edinburgh store. It sounds like you encountered a delay in receiving your Click and Collect order, and we apologize for the inconvenience this caused. We value your feedback and will use it to improve our customer service.
Great choice and good prices
December 4, 2024
Very nice and very helpful!!
November 30, 2024
Excellent service and lovely assistant
November 26, 2024
Beautiful job on my Samoyed Cross
Doctor Watson, a Samoyed X came back from the groomers looking stunning, not an easy breed to groom and he smelt beautiful. More importantly he came back all happy and bouncy!
November 23, 2024
Helpful staff but too expensive
Staff member at till very helpful. Far too expensive for cat food
November 22, 2024
Reply from Jollyes The Pet People - Edinburgh
Good Morning,
Thank you for your review and for bringing this to our attention. We understand your concern about the pricing of our cat food. We strive to offer a wide variety of products to meet different needs and budgets. This will be reviewed by our teams with efforts to make our pet food more affordable for customers.
Please note that our stores do offer a Price Match Guarantee if you are able to show evidence of the item being cheaper elsewhere within a 5 mile radius.
Kind regards
Jollyes customer services
Dog groomer was amazing
Dog groomer was amazing. Our flat coat retriever was totally calm during his wash and trim
November 19, 2024
Very helpful staff
November 19, 2024
Customer service was extremely…
Customer service was extremely professional very friendly and lady who served us was very polite amd helpful , she made our shop in there very welcoming , can't remember her name but she was middle aged and short dark hair
November 18, 2024
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.