Staff are always courteous, helpful and well presented. My dog loves this place especially pick n mix dog treats eg; rabbits ears etc I say pick 1 to him he ends up self picking about 4 or 5 lol 😆... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Absolutely brilliant shop. Prices are really reasonable. Other stores like pets at home overcharge. The staff are friendly. I never knew about jollyes until last month. Wish I'd known about it sooner.... See more
As previous visits there's a good stock of raw foods by different manufacturers/brands. Easy to view freezer contents and make selection. Loyalty scheme and discounts available on certain brands.... See more
Had gone in as pup seemed to have really soft stools and staff were amazing on listening and guiding me on a food more suited for him, and not even a week on after changin food i noticed a difference,... See more
Company details
Written by the company
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Contact info
Hermiston Gait Retail Park, EH12 9FX, Edinburgh, Scotland, United Kingdom
- 01313 859 190
4.5
Excellent
816 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Had an excellent experience with all…
Had an excellent experience with all the staff Very polite, very informative just overall great experience
January 25, 2025
U always feel welcome and very friendly…
U always feel welcome and very friendly and helpful
January 23, 2025
Edinburgh Hermiston Gait
They have a good selection of pet foods. Only sorry that now there were no animals, as I was thinking that I might have got a couple of dumbo rats that I'd seen there a while ago. The staff are always polite and pleasant.
January 22, 2025
No working tills!…
I felt really sorry for the woman on the till as none of the tills worked. It looked very stressful. Fortunately one of the tills worked after 5 minutes. I would have been very annoyed if I had had to leave without buying what I came for because the till didn't work.
January 20, 2025
Great Shop
Great Shop, and some great bargains at budget prices, customer service is top form they know there stuff, always a pleasure.
January 20, 2025
Our two Tibetan Terriers love a Jollyes girls trip
Our two Tibetan Terriers always love a trip to Jollyes (bit like kids love Theme Parks) The thing that REALLY makes it for them are when the staff engage with them and there may be a treat or two at the till when they stand up and "work" the staff for a treat some staff don't engage but they love the chap at Hermiston Gait(sorry can't remember the name, but he's nearly always there) he's brilliant with all the dogs & they love it and we keep going back :-)
January 19, 2025
Customer service
January 19, 2025
Helpful staff and a nice shop with lots…
Helpful staff and a nice shop with lots of products
January 19, 2025
This has to be the best customer…
This has to be the best customer service we have experienced in such a long time.
We used to shop in Pets at Home but this is definitely our new favourite.
Such helpful, engaging and friendly staff who adored our 2 pups Skye and Sonny ❤️
January 17, 2025
Unprompted review
Good stocks of raw food
As previous visits there's a good stock of raw foods by different manufacturers/brands.
Easy to view freezer contents and make selection.
Loyalty scheme and discounts available on certain brands.
Plenty parking opposite the shop. Trolleys available for big loads.
What's not to like?
January 15, 2025
Great Shop Hermiston gate
great shop, can get so much for your dog who is feed raw , and great helping staff at Hermiston gate edinburgh
January 12, 2025
Nice store with everything I needed
Got just what I was looking for. The man on the till was so lovely and also helpful, full marks to him. Will be back
January 12, 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Keep an eye on the till queue
The shop was quiet but we waited at the till for longer than we'd expect. Staff were stacking shelves nearby and the member facing the queue didn't inform the staff member on till duty that we were waiting. Quite frustrating and unprofessional.
January 2, 2025
Reply from Jollyes The Pet People - Edinburgh
We understand your frustration with the wait time at the till. It's disappointing to hear that you felt ignored while staff were busy elsewhere. We strive to provide excellent customer service and will share your feedback with our team to ensure a more attentive experience for future customers.
Friendly people well laid out shop
December 29, 2024
Always pleasant very helpful they also…
Always pleasant very helpful they also know about the foods they sell
December 31, 2024
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.