Staff at Jollies Ellesmere Port are always there to greet you with a smile. Helpful and always eager to help asking how you are. Going always the extra mile
Company replied
Location
Switch locationJollyes Petfood Store, Unit 1, The Port Arcades Shopping Centre,, CH65 0AP Ellesmere Port, GB
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See what reviewers are saying
It was the first time we had visited the store. It was recommended by our grandson who uses the store on a regular basis We were served by a lovely welcoming shop assistant, who told us about the We... See more
There is such a vast and varied choice of Dog Food and Mixer etc and also some lovely treats and other items that Dog Owners need!! But I have to say all the staff are so knowledgeable and so friend... See more
Relayed to shop personel advice on some follow on care treatment/aids I might look at to help/aid our family pet dogs recovery following an operation Assistant was extremely knowledgeable and helpf... See more
Company details
Written by the company
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Contact info
Jollyes Petfood Store, Unit 1, The Port Arcades Shopping Centre,, CH65 0AP, Ellesmere Port, United Kingdom
- 0151 357 1344
4.8
Excellent
834 reviews
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Great selection
I couldn't find an item but lady on counter took me straight to it . Good customer service
November 16, 2025
Very nice lady assistants
The two assistants were very helpful to our needs and had a lot of patience with our barking puppy
November 15, 2025
Always friendly and helpful staff at…
Always friendly and helpful staff at your Ellesmere Port store.
Well done Jollyes and thank you.
November 12, 2025
What I find the best is the staff they…
What I find the best is the staff they are always helpful and happy to have a chat which in this day and age is quite rare. Plus there is plenty of stock to satisfy everyone's needs.
November 10, 2025
Great service
Great service, friendly staff good range of products, thank you Jollyes x
November 4, 2025
Good pet store
Great experience, took me 30 seconds to find what I was looking for.
October 29, 2025
I like Jolleyes
I like Jolleyes, the staff are very friendly. I'm a bit sad they've stopped selling fish, but I'll still always go back there to buy crickets for my tarantula and stuff for my cats.
October 1, 2025
Good selection for my dog
October 17, 2025
Ellesmere Port Branch.
Ellesmere Port Branch.
Very we’ll presented
Clean and tidy, staff very cheerful and helpful
October 10, 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I couldn't get the loose fruity parrot…
I couldn't get the loose fruity parrot food as no stock was available.
October 3, 2025
Reply from Jollyes The Pet People - Ellesmere Port
We regret that the parrot food loose weight is no longer stocked in stores . We appreciate your feedback and we will investigate the stick levels of parrot food re packed in store
Great staff allways happy to help you
October 1, 2025
Absolutely brilliant service
September 25, 2025
Professional and helpful
Professional and helpful
The staff were on hand straight away. Always ready to answer my questions and their information was really knowledgeable
September 25, 2025
Great Customer Service
Very knowledgeable staff who helped to meet my dog's needs.
September 24, 2025
Very efficient service and helpful…
Very efficient service and helpful advice from the vet. Good value especially as i have 4 cats.
September 19, 2025
Pleasant friendly cashier.
Pleasant friendly cashier.
Explained to me the benefits of membership
September 19, 2025
The lady assistant Rhi was very…
The lady assistant Rhi was very knowledgeable and helpful.
September 18, 2025
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