Staff at Jollies Ellesmere Port are always there to greet you with a smile. Helpful and always eager to help asking how you are. Going always the extra mile
Company replied
Location
Switch locationJollyes Petfood Store, Unit 1, The Port Arcades Shopping Centre,, CH65 0AP Ellesmere Port, GB
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See what reviewers are saying
It was the first time we had visited the store. It was recommended by our grandson who uses the store on a regular basis We were served by a lovely welcoming shop assistant, who told us about the We... See more
There is such a vast and varied choice of Dog Food and Mixer etc and also some lovely treats and other items that Dog Owners need!! But I have to say all the staff are so knowledgeable and so friend... See more
Relayed to shop personel advice on some follow on care treatment/aids I might look at to help/aid our family pet dogs recovery following an operation Assistant was extremely knowledgeable and helpf... See more
Company details
Written by the company
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Contact info
Jollyes Petfood Store, Unit 1, The Port Arcades Shopping Centre,, CH65 0AP, Ellesmere Port, United Kingdom
- 0151 357 1344
4.8
Excellent
834 reviews
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Very polite staff and always willing to…
Very polite staff and always willing to help give excellent advice when asked a question nothing is to much trouble.
May 26, 2025
The staff very helpful
May 20, 2025
My dog food was on special offer
My dog food was on special offer. The lady serving me was very helpful. It was easy to park outside the shop.
May 20, 2025
Lovely pet shop
I like shopping at Jolly’s. Staff are friendly and helpful. It’s nice to see other people in with their pets.
May 13, 2025
Always nice staff
Staff member on the till was super friendly found what I wanted and decent prices. Would visit more often if there were bigger range of cat toys.
May 15, 2025
I visited Jolleys in Ellesmere Port…for digestive care food
I visited Jolleys in Ellesmere Port following a visit to the vets I was looking for some digestive care food for my Yorkie and the lady at the counter was very helpful the food she recommended has been very well accepted by my Yorkie and his stomach is now good, so I thank her very much, he is doing fine now, many thanks
May 10, 2025
Great staff at the Ellesmere Port store…
Great staff at the Ellesmere Port store very helpful
May 8, 2025
Staff very polite and pleasant
Staff very polite and pleasant, go out of their way to help you and give you a good shopping experience leaving with purchases you needed.
Competitive prices which is so good.
May 4, 2025
Problem with a receipt resolved no fuss
Problem with a receipt resolved no fuss at Eccles store
May 3, 2025
A spontaneous stop off at jollys in…
A spontaneous stop off at jollys in Elsmerport . Asked were rats were for my snake got directions with no bother. Was shocked to see that this shop sold stuff that Runcorn shop doesn't . Bedding for my snake . This shop is smaller as well . Overall happy with shop and service.
April 18, 2025
Friendly staff good array of products…
Friendly staff good array of products will shop there again
April 14, 2025
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I went to the Ellesmere Port store to…
I went to the Ellesmere Port store to purchase a large bag of Harrington dog food the ticket on the shelf under the item was £15 as I work in a store always check codes to make sure it’s the right item went to the till and it went through at a higher price went over with the lady behind the till and she all so agreed then she had to get the manager to override the item she was not happy to do the difference and walked over to the area with my husband and said it’s for the puppy food there was not anything on the ticket to say it’s for puppy food maybe the manager needs more customer care training
April 10, 2025
Reply from Jollyes The Pet People - Ellesmere Port
We appreciate you taking the time to share your experience. We understand your frustration when the price at the checkout didn't match the shelf label. It's important for us to ensure accurate pricing and we're sorry that this wasn't the case in your situation. We'll investigate this further and make sure our team is properly trained to handle similar situations in the future.
Great service greeted with a happy…
Great service greeted with a happy smile, good selection to choose from 👍
April 5, 2025
Friendly and helpful.
Friendly and helpful advice in making my purchases.
Being my first time in your store.
I was delighted in all the items and choices you stock.
Being an animal lover I was delighted to shop.
April 1, 2025
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