Jollyes The Pet People - Glenrothes Reviews 743

TrustScore 5 out of 5

4.9

Unit 8, Saltire Retail Park, KY6 2AL Glenrothes, Scotland, GB


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See what reviewers are saying

Rated 5 out of 5 stars

The staff are very friendly and helpful which makes for an enjoyable shopping experience. The range of products is comprehensive and although I only look for items for my cats, I'm sure owners of othe... See more

Rated 5 out of 5 stars

One of my pet hates is being interpreted when shopping. Everytime I've visited here they have left me to think about what I need and if I need help I ask, they are also awesome at making sure I get th... See more

Rated 4 out of 5 stars

The visit to your store with my grandchildren was just ok, they were excited to pop in as we did a while back and check out your live animals, only to find you no longer do these. I know you don't ju... See more

Rated 5 out of 5 stars

The staff at Jollyes Glenrothes are so helpful and kind. Nothing too much trouble when asked to assist us. They certainly know their stuff and always willing to suggest an alternative to something th... See more


Company details

  1. Pet Store
  2. Pet Groomer
  3. Pet Supply Store

Written by the company

From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.


Contact info

  • Unit 8, Saltire Retail Park, KY6 2AL, Glenrothes, Scotland, United Kingdom

  • 01592807390

4.9

Excellent

TrustScore 5 out of 5

743 reviews

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Rated 5 out of 5 stars

Sophie helped me choose a harness for…

Sophie helped me choose a harness for my puppy for car journeys and was really helpful. She didn’t try to push the most expensive option, knowing it was only temporary while the puppy grows, which I really appreciated. I also needed help finding another item and she kindly showed me exactly where it was. Friendly, honest, and very helpful service!

March 11, 2026
Unprompted review
Rated 5 out of 5 stars

Enjoyable Shopping for Pets

The staff are very friendly and helpful which makes for an enjoyable shopping experience. The range of products is comprehensive and although I only look for items for my cats, I'm sure owners of other pets are equally well catered for.

February 28, 2026
Rated 5 out of 5 stars

Fantastic visit and awesome people

One of my pet hates is being interpreted when shopping. Everytime I've visited here they have left me to think about what I need and if I need help I ask, they are also awesome at making sure I get the offers I deserve x

February 26, 2026
Rated 5 out of 5 stars

Helpful assistant

Easy to park, products easy to find and prices clearly displayed. Pleasant friendly atmosphere making it nice place just to browse

February 18, 2026

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