The staff at this store are TOTALLY unbelievable , for what they have to do there, with very minimum staff They ALWAYS, put customers first, they are totally eunique. The Manager Anthea , the deputy... See more
Company replied
Location
Switch locationThe Great Bridge Centre, Charles Street, B70 0BF West Bromwich, GB
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It is always a great experience in Jollyes as we have a multitude of animals:- cats, dogs, chickens of all varieties amongst the rest of our clan. The staff are always welcoming and knowledgeable and... See more
The wonderful lady on the till named Helen ,told me what and where the product was , couldn't thank your wonderful staff enough when I got to check out ,was the ist timei came to this store but will n... See more
Happy staff, Happy customer resulting in Happy cats 🐈⬛ 🐈⬛ Always found good pricing on cat litter & food. Which is also helped by the member discount scheme. Big thanks to the assistant who ca... See more
Company details
Written by the company
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Contact info
The Great Bridge Centre, Charles Street, B70 0BF, West Bromwich, United Kingdom
- 01215722549
4.8
Excellent
301 reviews
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I think you need a better Internet…
I think you need a better Internet connection to the ones you have. It took 30 minutes to complete our shopping though your tills.
Other shopping was not impressed by waiting that long we spent over £100 and produced number had to be typed in. This happened at great bridge store.
P.S the staff was wonderful.
July 27, 2024
Reply from Jollyes The Pet People - Great Bridge
Many thanks for your feedback
We have passed this to our IT team to investigate with store
We Apologise for the inconvenience this has casued
Kind Regards
Jollyes Customer Services
The member of staff was so…
The member of staff was so knowledgeable and was a great help
July 19, 2024
I’m visually impaired but the staff…
I’m visually impaired but the staff were very helpful in finding what I needed
July 19, 2024
Excellent.
Excellent.
Good choice of products, store well presented and staff were very pleasant.
July 14, 2024
Appalling.
Took my kitten for his 2nd injections. His appointment was at 5:30pm, we got there and was waiting an over 1 hour. To then get told then vet finished at 6 so refused to do my kittens vaccines. It was his last day to be able to get his vaccines before he has to re-start his course. So now he has to have his 1st vaccines again!!! Can’t fault the receptions who were really helpful and couldn’t have apologised anymore than what they did. But over all absolutely appalling service to the vet who walked straight past me and 4 others who had been waiting for over 1 hour with no apology. Will not be returning here again. And will be taking my cat else where for his injections.
July 11, 2024
Unprompted review
my local jollyes
Shopped at jollyes.i was really surprised as they sell everything you need for your pets. Prices are little expensive though.staff really friendly and store nice and clean.
June 27, 2024
Friendly staff
Friendly staff. Really polite and knowledgeable!
Nothing was too much trouble!
June 28, 2024
The staff were very helpful and vet…
The staff were very helpful and vet made me and my cat feel at ease .was in and out really quick thankyou x
June 20, 2024
The staff were very helpful
June 20, 2024
Brilliant needed advice staff very…
Brilliant needed advice staff very helpful even rang us back
June 13, 2024
Staff reluctant to refund with receipt-unopened dog food
Went to return unopened dog food pouches with receipt from within a few days but great bridge staff reluctant to take back, appeared unhappy, seems like we were being told off, can’t help it if pet reluctant to eat, don’t think will shop here, been a loyal customer for yr, Asda, Tesco, others have no problems returning unopened pet food items with receipt
June 15, 2024
Unprompted review
Reply from Jollyes The Pet People - Great Bridge
Many thanks for your feedback ,
We will investigate this with store
we apologise for the inconvenience this has caused
Kind regards
Jollyes Customer Services
the lady I spoke to explained H/A dog…
the lady I spoke to explained H/A dog food for dogs which my vet said I should try my dog on,she was really helpful and took the time,I then purchased a 2kg bag of lifestage grain free to see how my dog gets on and didn't pressure me to buy dearer brands .
June 12, 2024
Staff were really friendly and answered…
Staff were really friendly and answered questions thoughtfully.
June 11, 2024
Very friendly staff and you always get…
Very friendly staff and you always get to chat to other dog owners who are shopping at the same time.
June 1, 2024
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