The staff at this store are TOTALLY unbelievable , for what they have to do there, with very minimum staff They ALWAYS, put customers first, they are totally eunique. The Manager Anthea , the deputy... See more
Company replied
Location
Switch locationThe Great Bridge Centre, Charles Street, B70 0BF West Bromwich, GB
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See what reviewers are saying
It is always a great experience in Jollyes as we have a multitude of animals:- cats, dogs, chickens of all varieties amongst the rest of our clan. The staff are always welcoming and knowledgeable and... See more
The wonderful lady on the till named Helen ,told me what and where the product was , couldn't thank your wonderful staff enough when I got to check out ,was the ist timei came to this store but will n... See more
Happy staff, Happy customer resulting in Happy cats 🐈⬛ 🐈⬛ Always found good pricing on cat litter & food. Which is also helped by the member discount scheme. Big thanks to the assistant who ca... See more
Company details
Written by the company
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Contact info
The Great Bridge Centre, Charles Street, B70 0BF, West Bromwich, United Kingdom
- 01215722549
4.8
Excellent
301 reviews
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Exceptional knowledge
Helen the customer service advisor was so knowledgeable and helpful. She was a credit to the store on our visit. She delivered a fabulous shopping experience.
August 26, 2024
The staff very helpful an a wide range…
The staff very helpful an a wide range of goods
August 25, 2024
The wonderful lady on the till named…
The wonderful lady on the till named Helen ,told me what and where the product was , couldn't thank your wonderful staff enough when I got to check out ,was the ist timei came to this store but will now be shopping again for my pet products,,only at jollys! Thank you Helen and your beautiful staff aswell x
August 25, 2024
Helpful staff
August 20, 2024
I have took on fish I know nothing…
I have took on fish I know nothing about and I was helped to the max couldn't of asked for anything more
August 11, 2024
Recent Visit
Staff were really friendly and helpful especially when having to purchase a new lead for Bonnie. bonnie ended up having a little accident and were quick to clean it up.
The lady on the till (unsure on her name) was lovely and made Bonnies day with treats.
August 10, 2024
Value / Choice a given
Always friendly, knowledgeable staff. Good layout, excellent range of products.
Excellent place to shop.
August 11, 2024
Staff were helpful and friendly
Staff were helpful and friendly. Will shop there again.
August 10, 2024
Very friendly and helpful service
Very friendly and helpful service. Treated with the upmost respect and was exceptional overall.
August 8, 2024
Staff are lovely and very helpful x…
Staff are lovely and very helpful x shop is very clean and tidy x
July 29, 2024
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Popped in for some puppy stuff and my…
Popped in for some puppy stuff and my god it was so hot in there !!! No fans aircon or anything for those poor ladies working there , could clearly see they was so fatigued by the heat !! Owners should be ashamed
July 31, 2024
Unprompted review
Reply from Jollyes The Pet People - Great Bridge
Many thanks for your feedback and bringing this to our attention
We have passed this to senior operations team to investigate this with store
Kind Regards
Jollyes Customer Services
Loose budgie food
Went for loose budgie food and they had run out. It was easy to find a member of staff to help. She filled the container back up for me. She was extremely polite and happy to help. The member of staff who was on the til was also very polite and friendly. Would recommend jollyes.
July 30, 2024
Great service and excellent staff
July 28, 2024
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