The staff at this store are TOTALLY unbelievable , for what they have to do there, with very minimum staff They ALWAYS, put customers first, they are totally eunique. The Manager Anthea , the deputy... See more
Company replied
The Great Bridge Centre, Charles Street, B70 0BF West Bromwich, GB
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The staff at this store are TOTALLY unbelievable , for what they have to do there, with very minimum staff They ALWAYS, put customers first, they are totally eunique. The Manager Anthea , the deputy... See more
Company replied
It is always a great experience in Jollyes as we have a multitude of animals:- cats, dogs, chickens of all varieties amongst the rest of our clan. The staff are always welcoming and knowledgeable and... See more
The wonderful lady on the till named Helen ,told me what and where the product was , couldn't thank your wonderful staff enough when I got to check out ,was the ist timei came to this store but will n... See more
Happy staff, Happy customer resulting in Happy cats 🐈⬛ 🐈⬛ Always found good pricing on cat litter & food. Which is also helped by the member discount scheme. Big thanks to the assistant who ca... See more
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
The Great Bridge Centre, Charles Street, B70 0BF, West Bromwich, United Kingdom
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The lady was really helpful in purchasing a new coat for our shih tzu as it was going to be his birthday the next day. She gave him him a birthday card & some treats in which he loves. Thank you, will definitely be visiting again.
A staff member was extremely helpful as I was trying to find the correct food for a puppy and my other dog who is losing weight.
The staff are so helpful and are so good with the dogs that come into the store . They are friendly and quick to help you .
Staff always very helpful and informative regarding products
The staff are friendly and knowledgeable, no question is too much, and the love of animals they have oozes out of their staff
A lovely store and has great amount if stock. Love how its dog friendly
We recently bought 4 budgies and are completely newbies. I went into Jollyes as I was passing and saw that it was open. I’m so glad I did. Lindsey was friendly, knowledgeable and gave me lots of advice. I’ll definitely return.
Staff are absolutely wonderful, both helpful and fun to talk to.
Accidentally got into fullblown conversations about rabbits and work with one giving me her experience and idea with her rabbits to try out.
Great surprise to find products I wanted were on special offer
Pleasant staff. Excellent range of pet products. Well organised and big
I like a shopping trolley to push.
Happy with my purchase
Staff friendly and helpful
Good variety of products
Cheaper than pets at home
Extremely helpful and professional staff and a good choice of product I bought everything I needed in one shopping experience. As a new customer to Jollyes I will be returning for future purchases.
Happy staff, Happy customer resulting in Happy cats 🐈⬛ 🐈⬛
Always found good pricing on cat litter & food. Which is also helped by the member discount scheme.
Big thanks to the assistant who carried the big 30L bags of cat litter & 40 sachet boxes of cat food to the car.
Staff are very welcoming and friendly
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