The staff at this store are TOTALLY unbelievable , for what they have to do there, with very minimum staff They ALWAYS, put customers first, they are totally eunique. The Manager Anthea , the deputy... See more
Company replied
The Great Bridge Centre, Charles Street, B70 0BF West Bromwich, GB
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The staff at this store are TOTALLY unbelievable , for what they have to do there, with very minimum staff They ALWAYS, put customers first, they are totally eunique. The Manager Anthea , the deputy... See more
Company replied
It is always a great experience in Jollyes as we have a multitude of animals:- cats, dogs, chickens of all varieties amongst the rest of our clan. The staff are always welcoming and knowledgeable and... See more
The wonderful lady on the till named Helen ,told me what and where the product was , couldn't thank your wonderful staff enough when I got to check out ,was the ist timei came to this store but will n... See more
Happy staff, Happy customer resulting in Happy cats 🐈⬛ 🐈⬛ Always found good pricing on cat litter & food. Which is also helped by the member discount scheme. Big thanks to the assistant who ca... See more
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
The Great Bridge Centre, Charles Street, B70 0BF, West Bromwich, United Kingdom
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Happy staff, very polite and guided me in the right direction to give my dog the best food
Store is well set out with items clearly displayed. Staff always welcoming with a friendly smile
It was easy to find what i needed trying the wood pellets for my cats and the Riley biscuits they soooooooo love them Jackie who served me was so brilliant and gave me 5 sachets of gravy thank you I will keep coming back .
The staff were very helpful and got me everything I needed for my poorly dog
Extremely helpful staff and were able to advise perfect treats and toys for my dogs
Staff have amazing knowledge and we're very helpful
I'd been trying to register an acvount on the app but it would not confirm hence I couldn't use it. I thought I'd pop in the shop because I wanted some natural treats (dog loves rabbit ears). The member of staff who served me was lovely. I mentioned about the app and she set me up an account there and then.
Couldn't fault my visit with either staff or products.
Knowledgeable friendly staff, the store always has what I need and a good range of products.
We were greeted as soon as we walked in, smiling, and asked how our day was. Most places do not acknowledge visitors. We did not get much as there was not much variety for our vegan dog. overall we were happy.
Store staff are amazing and the choice of pet food is amazing. Can’t praise the staff enough. They are amazing.
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