Jollyes The Pet People - Great Bridge Reviews 

301
TrustScore 5 out of 5

4.8

The Great Bridge Centre, Charles Street, B70 0BF West Bromwich, GB


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Rated 5 out of 5 stars

The staff at this store are TOTALLY unbelievable , for what they have to do there, with very minimum staff They ALWAYS, put customers first, they are totally eunique. The Manager Anthea , the deputy... See more

Company replied

Rated 5 out of 5 stars

It is always a great experience in Jollyes as we have a multitude of animals:- cats, dogs, chickens of all varieties amongst the rest of our clan. The staff are always welcoming and knowledgeable and... See more

Rated 5 out of 5 stars

The wonderful lady on the till named Helen ,told me what and where the product was , couldn't thank your wonderful staff enough when I got to check out ,was the ist timei came to this store but will n... See more

Rated 5 out of 5 stars

Happy staff, Happy customer resulting in Happy cats 🐈‍⬛ 🐈‍⬛ Always found good pricing on cat litter & food. Which is also helped by the member discount scheme. Big thanks to the assistant who ca... See more


Company details

  1. Pet Store
  2. Pet Groomer
  3. Pet Supply Store

Written by the company

From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.


Contact info

  • The Great Bridge Centre, Charles Street, B70 0BF, West Bromwich, United Kingdom

  • 01215722549

4.8

Excellent

TrustScore 5 out of 5

301 reviews

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4.8

All reviews

(301)

9,225 reviews in the last 12 months

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Rated 5 out of 5 stars

Took My cat to the pet clinic within…

Took My cat to the pet clinic within store to have the yearly booster jabs.
Very kind and attentive staff.
Store is well laid out and clean.
Has most everything you will need for your pets.
Vet was caring and asked questions about my pet.
Would definately reccomend.

September 4, 2025
Rated 5 out of 5 stars

Great staff!!

Staff always helpful, great sense of humor (need it with some of the customers), give good advice and always seem to be happy.
ps ( need some tubs for the pick and mix bird feed, never seem to have any!! if the bags burst in the car it makes a damn mess, know what I mean?)

July 21, 2025
Rated 5 out of 5 stars

The staff were very friendly and helpful

All the staff were very friendly and helpful

I was served by a lady called Helen who was really pleasant, the gentleman in front of me asked questions about the pet food he was buying, she answered him confidently & sounded very knowledgeable of the product he was buying

July 20, 2025
Rated 5 out of 5 stars

Excellent pet store

Found every thing I needed at Jollyes ,well laid out store where every thing could be located easily , good prices , staff very friendly and eager to help , the young man on the till was so helpful a credit to Jollyes staff training .

July 5, 2025
Rated 1 out of 5 stars

I am long time customer who buy plenty…

I am long time customer who buy plenty dog food. I have to big dogs
I am a pet club member as well so in every purchase I was getting 15% off but from the time when you are new owner this helpful discount has been closed
Can you tell me what is the reason pls
Kind Regards
Ryszard Balaban

May 16, 2025
Rated 5 out of 5 stars

Friendly staff

Friendly staff, shop is stocked up well with everything you need for your pets, also plenty of parking spaces.

April 27, 2025

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