The staff at this store are TOTALLY unbelievable , for what they have to do there, with very minimum staff They ALWAYS, put customers first, they are totally eunique. The Manager Anthea , the deputy... See more
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Location
Switch locationThe Great Bridge Centre, Charles Street, B70 0BF West Bromwich, GB
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It is always a great experience in Jollyes as we have a multitude of animals:- cats, dogs, chickens of all varieties amongst the rest of our clan. The staff are always welcoming and knowledgeable and... See more
The wonderful lady on the till named Helen ,told me what and where the product was , couldn't thank your wonderful staff enough when I got to check out ,was the ist timei came to this store but will n... See more
Happy staff, Happy customer resulting in Happy cats 🐈⬛ 🐈⬛ Always found good pricing on cat litter & food. Which is also helped by the member discount scheme. Big thanks to the assistant who ca... See more
Company details
Written by the company
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Contact info
The Great Bridge Centre, Charles Street, B70 0BF, West Bromwich, United Kingdom
- 01215722549
4.8
Excellent
301 reviews
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Great customer service from Shaydon
December 15, 2025
Love the helpful staff
December 12, 2025
The staff are very friendly and helpful…
The staff are very friendly and helpful and make it an enjoyable experience to be around them. My puppy is a chow chow and very nervous when we take him into jolly’s great bridge he is welcomed and never overwhelmed. I only wish they offered more services at this site such as nail clipping and tailored services such as grooming.
December 12, 2025
Anthea was really friendly
Anthea was really friendly and helpfull with my purchase and really went out of her way to help me with the pet club app as it would not let me log in, she got on to the tech team for me and they sorted me out right away. Brilliant service.
December 5, 2025
Friendly staff good variety of products
Friendly staff, always happy to help. They have a great variety of products and usually different to what normal high st stores sell. Good quality and reasonably priced.
November 21, 2025
the staff are helpful and friendly
November 19, 2025
Staff are helpful and really…
Staff are helpful and really friendly,local to where I live also.
October 22, 2025
Happy
Always happy girls are really lovely nothing to much trouble always happy to help
October 22, 2025
Good range of products. Friendly service
Had everything I needed in stock. The prices are better than other stores and to suit a range of budgets and they stock a good range of products, lots of different types of hay which is a struggle to find decent hay at other stores. Staff member even offered to carry a heavy bag of litter to my car me.
October 19, 2025
Got everything I needed and staff were…
Got everything I needed and staff were polite and helpful
October 17, 2025
very good choice at good prices
October 8, 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Jollyes The Pet People - Great Bridge
Many thanks for your feedback
we will investigate stores stock levels
we apologise for the inconvenience this has caused
Excellent prices
Excellent prices, huge stock, the staff members were just perfect.
September 14, 2025
It's a great place with friendly staff…
It's a great place with friendly staff very helpful great priced
September 7, 2025
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