The staff at this store are TOTALLY unbelievable , for what they have to do there, with very minimum staff They ALWAYS, put customers first, they are totally eunique. The Manager Anthea , the deputy... See more
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Location
Switch locationThe Great Bridge Centre, Charles Street, B70 0BF West Bromwich, GB
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See what reviewers are saying
It is always a great experience in Jollyes as we have a multitude of animals:- cats, dogs, chickens of all varieties amongst the rest of our clan. The staff are always welcoming and knowledgeable and... See more
The wonderful lady on the till named Helen ,told me what and where the product was , couldn't thank your wonderful staff enough when I got to check out ,was the ist timei came to this store but will n... See more
Happy staff, Happy customer resulting in Happy cats 🐈⬛ 🐈⬛ Always found good pricing on cat litter & food. Which is also helped by the member discount scheme. Big thanks to the assistant who ca... See more
Company details
Written by the company
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Contact info
The Great Bridge Centre, Charles Street, B70 0BF, West Bromwich, United Kingdom
- 01215722549
4.8
Excellent
301 reviews
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A must go to.
It is always a great experience in Jollyes as we have a multitude of animals:- cats, dogs, chickens of all varieties amongst the rest of our clan. The staff are always welcoming and knowledgeable and we can get all we need from in store at reasonable prices. We are glad that there is a store close to us so we don’t have to travel miles to get everything from essentials to treats.
February 1, 2025
Friendly staff and great prices
February 1, 2025
Staff were very helpful and friendly
Staff were very helpful and knowledgeable. Friendly welcome too.
January 26, 2025
Shocking price increase
I've been a regular shopper at my local branch for a couple of years now...staff are lovely, plenty of choice and value for money........until today. The cost of the raw food I buy for my dog has increased from £1.07 per pack to £1.50 in just one week. Apparently the 10% discount for pet club members has been removed....yet the increase is almost 50%.
Won't be shopping here any more.
January 31, 2025
Had a very large choice of what i needed
Had a vety large choice of what I needed so many choices of brands. Able to walk around and look at my own leisure, staff very helpful when I couldn't find the item I was looking for but took me right to it. All staff very friendly and polite. Great prices and I joined the club for discount so thank you
January 26, 2025
Easily accessible
Easily accessible, good labeling with large print, knowledgeable, helpful staff.
January 17, 2025
Staff did not interact with me
Staff did not interact with me. Too busy talking between themselves.
January 15, 2025
Great service
Great service from friendly and knowledgeable staff, will certainly return.
January 9, 2025
They had got everything i needed staff…
They had got everything i needed staff very friendly and its good that they are collecting food for the dogs home.
January 12, 2025
Helpful staff
Visited both Great Bridge and Willenhall and staff were very helpful and friendly.
December 27, 2024
Amazing helpful staff
The staff at the West Bromwich store are amazing they were super helpful answering all my questions, this will always be my pet store
December 20, 2024
The staff are very helpful and cheerful
December 19, 2024
Amazing Place
I just wanted to you to pass on my thanks to the manager of Jolly’s Great Bridge, and her brother for going above and beyond.
I received a knock on my door from the managers brother this morning to let me know that a delivery driver had just randomly dumped my delivery parcel, containing our family’s Christmas food from a butchers, at Jollyes, instead of delivering it to me at my address. I have no idea why this happened but Jollyes managed to spot the parcel and the manager’s brother happened to be in the store today and offered to bring it to me on his way home.
He explained what had happened and I am so very grateful to him, his sister and the store for responding in such a wonderful way. A truly magnificent example of the Christmas Spirit.
THANKYOU!
December 20, 2024
Unprompted review
Really helpful staff in store
December 17, 2024
May use AI-assist with repliesRead more
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Varied experiences
Visit to the local Jollyes store is usually a good experience. The staff are pleasant although a little over zealous when trying to sell promotional products at the till. Sometimes the offers are not available in store, just an empty shelf etc, is this due to only a limited quantity of stock being on offer and once it’s sold then there is no more available?
However not impressed with the online service, items are available on the website and also in store but I have an email to say that you are unable to source the item I have ordered online?!
December 17, 2024
Reply from Jollyes The Pet People - Great Bridge
We appreciate you taking the time to share your experience. We understand your frustration with the online ordering process and the discrepancy between online availability and actual stock. We strive to ensure accurate information is reflected across all our platforms, and we're working to improve our inventory management system. We value your feedback and will use it to enhance our online service.
Price and-a varied broader choice made…
Price and-a varied broader choice made it a good experience. Will be revisiting it shortly.
December 14, 2024
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