Excellent store, it holds everything a vast amount of coats for dogs and horses, great weekly deals on dog foods. Excellent poo bags, excellent selection of natural and raw dog treats, lots of differ... See more
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The staff at Jollyes were so helpful,kind and attentive, they noticed that my large order was going to be a struggle for myself to get it to the car and gave me assistance, what a lovely kind thing... See more
Always great service and help from staff. Also a fabulous range of products on offer. Oh and easy parking. The staff make a fuss of Louis our Cocker Spaniel and he loves the strokes and tummy tick... See more
What a great discovery - a hidden gem and great value too! Really good advice from the team in Harrogate store (on the retail park just next to Morrisons). They really helped me decide what essentials... See more
Company details
Written by the company
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Contact info
Unit 2C, Hookstone Park, HG2 7DB, Harrogate, United Kingdom
- 01423225650
4.8
Excellent
319 reviews
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Lovely staff and so helpful
August 22, 2024
Excellent customer service!
Item I wanted wasn't on shop floor; a quick word to the manager, Dawn, and before I knew it the item was brought from the warehouse. They even offered to carry it to my car for me!! Exceptional service from the Harrogate store!!
August 20, 2024
Such a professional and dog sensitive…
Such a professional and dog sensitive approach to the groom. Made such a difference to how relaxed and comfortable my dog felt for the first time with Amy. Great cut and great experience .would highly recommend
August 13, 2024
Great cheerful friendly staff
August 8, 2024
Staff are always great and helpful ……
Staff are always great and helpful … nice little shop !
August 3, 2024
Very helpful and friendly staff
Very helpful and friendly staff. Plenty of un obstructive room in the isles for wheelchair users. Overall a very pleasant experience
July 30, 2024
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Grooming section
I waited a long time for someone from the grooming section to answer a quick question, eventually a very bored looking staff member from the shop floor took my question to the groomer but sadly it wasn't really answered. The shop staff member just said she was sorry she could help me, I said I think it's a question for the groomer really. The groomer was with a dog but I think could have broken off to give me a minute. I left without making a booking. If they can't be bothered to answer a question, I certainly wouldn't trust them with my dog. The shop is well stocked though and good prices.
July 30, 2024
Reply from Jollyes The Pet People - Harrogate
Many thanks for your feedback
Our groomers will be availible to answer questions when convenient and safe within the groom stages and would not be able to leave certain aspects of the groom to answer questions as this can cause distress to the animal currently being groomed
We apologise for the inconvenience this has casued
Kind regards
Jollyes Customer Services
I recently visited Jollyes for their…pet grooming service
I recently visited Jollyes for their pet grooming services and overall, I had a positive experience. Here are the key points of my visit:
Professional and Friendly Staff
The groomers at Jollyes were incredibly professional and displayed a genuine love for animals. They took the time to greet my dog warmly, which helped to ease any anxiety. Their friendly demeanour made me feel comfortable leaving my pet in their care.
Quality of Grooming
The grooming quality was excellent. My dog came out looking clean, well-trimmed, and happy. The groomer paid close attention to detail, ensuring that my dog’s coat was even and tidy. They also made sure to follow any specific instructions I had regarding the style and length of the haircut.
Clean and Safe Environment
The grooming area was clean and well-maintained. Safety seemed to be a top priority, with secure areas for the pets and proper sanitation protocols in place. This gave me peace of mind knowing that my dog was in a safe and hygienic environment.
Reasonable Pricing
The pricing for the grooming services was reasonable and provided good value for the money. Considering the quality of the service and the care taken with my pet, I found the cost to be justified.
Convenient Scheduling
Booking an appointment was straightforward and convenient. They offer flexible scheduling options, which made it easy to find a time that worked for me. The staff was also accommodating with any last-minute changes I needed to make.
July 27, 2024
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