Excellent store, it holds everything a vast amount of coats for dogs and horses, great weekly deals on dog foods. Excellent poo bags, excellent selection of natural and raw dog treats, lots of differ... See more
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The staff at Jollyes were so helpful,kind and attentive, they noticed that my large order was going to be a struggle for myself to get it to the car and gave me assistance, what a lovely kind thing... See more
Always great service and help from staff. Also a fabulous range of products on offer. Oh and easy parking. The staff make a fuss of Louis our Cocker Spaniel and he loves the strokes and tummy tick... See more
What a great discovery - a hidden gem and great value too! Really good advice from the team in Harrogate store (on the retail park just next to Morrisons). They really helped me decide what essentials... See more
Company details
Written by the company
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Contact info
Unit 2C, Hookstone Park, HG2 7DB, Harrogate, United Kingdom
- 01423225650
4.8
Excellent
319 reviews
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Very kind and understanding after the…
Very kind and understanding after the loss of a pet and I asked to return some items bought but unopened just a couple of weeks before.
January 25, 2025
Polite young man
A very helpful and understanding young man explained things in simple terms. Very impressed with the store and attention.
January 21, 2025
Great value
Great value , good range of products, knowledgeable and helpful staff every time we visit .
January 22, 2025
The staff are always glad to…help
The staff are always glad to help.always great you
January 21, 2025
Really friendly staff
Really friendly staff, offered advice to the best of their knowledge. Gave me good advice when they didn’t have the product in stock I needed.
January 19, 2025
Excellent grooming service
Recently used grooming service with a 4 month old puppy. Groomer was very good with him getting him used to the process.
January 18, 2025
Very helpful staff carried a large bag…
Very helpful staff carried a large bag of seed to my car.
January 18, 2025
Jolleys Harrogate
Lovely staff ,Clean store always stocked with what I need !
Can not recommend locally enough although it's a
Shame some decision maker decided to take away the 30% off food !
January 17, 2025
Good selection of products at…
Good selection of products at reasonable prices. Staff always helpful and friendly
January 13, 2025
Nice staff but always running out of stock
Nice staff, but always running out of stock.
January 14, 2025
Always friendly welcoming staff
Always friendly welcoming staff. A well laid out store easy to find products and very clean
January 14, 2025
A hidden gem - the best advice and price in town!
What a great discovery - a hidden gem and great value too! Really good advice from the team in Harrogate store (on the retail park just next to Morrisons). They really helped me decide what essentials I need to welcome my new puppy to our home. I’ll definitely be going back!
December 23, 2024
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Harrogate store a disappointment
Last time I visited, I had 3 things on my shopping list from the website, Harrogate had none in stock and the staff were all huddled together near the checkout, even though there were only 3 customers in store. This time, wasn’t great either as no stock of 1 item (out of 2) and the offer price not on the shelf only full price until I asked. Parking isn’t clear either
December 22, 2024
Reply from Jollyes The Pet People - Harrogate
We appreciate you taking the time to share your feedback. We understand your frustration with the lack of stock and the pricing discrepancies. We will ensure your comments are passed on to the relevant teams to address these issues.
Bella's wash and nails clips for Xmas
Bella is always made welcome in your store by all the staff, but the main complement goes to the groomer, I'm sorry I did not catch name, but she make Bella at home and go above and beyond what you would normally expect. Can't rate the store and staff anyhigher.
A must vistis for any dog owner.
December 17, 2024
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