Competitively priced. I have the choice of PetsAtHome at Ikea's Giltbrook retail park, or Jollyes at Waterside retail park in Ilkeston. Typically, i'll nip to Jollyes for exotic pet food and cat f... See more
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Location
Switch locationUnit 5, Waterside Retail Park, Station Road, DE7 5LF Ilkeston, GB
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See what reviewers are saying
Great customer service from Toby at ilkeston (derbyshire) store. Very welcoming, helpful and super to deal with. Nothing too much effort and was the same with every customer he spoke to. Very genuine... See more
Staff in shop very helpful in helping me choose dog food. Our dig has always been fed Lifestage trays but just recently had a skin infection (vet treated with antibiotics) and vet strongly advised to... See more
Took my dog to be groomed & Bradley did a fantastic job. She's normally really anxious about having her nails clipped but he managed to do them all with no issues. Really friendly service & very reaso... See more
Company details
Written by the company
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Contact info
Unit 5, Waterside Retail Park, Station Road, DE7 5LF, Ilkeston, United Kingdom
- 0115 852 9013
4.8
Excellent
861 reviews
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Very friendly staff
Very friendly staff, I get cat litter regularly from there and need help, they're always helpful and carry it out to my car for me. Variety if choice for my cat and dog.
June 4, 2025
Always friendly and helpful staff!
May 21, 2025
The staff are always so friendly and…
The staff are always so friendly and helpful. Not everything I've gone for in these days same as all the supermarkets. Prices always fair too.
May 17, 2025
Excellent experience & overall patience…
Excellent experience & overall patience & help from workers was brilliant went above and beyond to help ypu
May 9, 2025
Came in to store got what I needed as…
Came in to store got what I needed as shopping for someone else .
Waiting to be served as normal
Staff wandering around .
Used to love this store but now they have taken single item dog food out I’ve stopped shopping here
Always out of stock too .
May 9, 2025
Ample car parking spaces outside store
Ample car parking spaces outside store
Clean and tidy store
Very Friendly and knowledgeable staff
Well stocked
May 3, 2025
Very helpful and knowledgeable
Very helpful and knowledgeable. Helped carry things to people's cars
May 1, 2025
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Went on for a large bag of grain free…
Went on for a large bag of grain free dog food.... None in the store, just a small bag of lamb which Walter won't eat... Blamed it on delivery... "might" be in by the end of the week....
Shame on you!
April 29, 2025
Reply from Jollyes The Pet People - Ilkeston
We appreciate your feedback and understand your frustration with the lack of availability. We strive to maintain a full stock of products, and apologise for any inconvenience this caused.
My dog loves all the staff attention she loves the treats too it’s a trip out to her.. my dogs happy, I’m happy
My dog loves all the staff attention, people
April 26, 2025
It was very easy to make an appointment…
It was very easy to make an appointment for my dog Daisy to have a full groom. A nice , clean environment and professional set up.
The groomer , Shauna, was brilliant as always with Daisy , very patient , friendly and professional considering Daisy can be a bit challenging !
April 24, 2025
Very friendly and helpful staff
April 23, 2025
The staff were lovely and helpful
The staff were lovely and helpful and seemed to genuinely have liked caring for my dog.
The only reasons not a 5 were that the website was not clear (not the shop's fault) and also we were phoned to request a later pick-up but were not made aware of what the issue was, and when asking if everything had been OK were told that there were no issues.
April 18, 2025
First time groom
First time using Jolleys pet groomers & I'm so glad I did,was welcomed by a very friendly lady & we went through how we wanted our dog cut etc,the price is broken down into one price for cut which starts at £15,wash £15,ears cleaned & hair removed £4 & seasonal shampoo & spray £4 which I thought is a good idea allowing you to decide which services you require & how much you wish to spend. When we picked our westie up I was delighted with the cut & will definitely be returning, highly recommend.
April 21, 2025
Most helpful staff
April 18, 2025
The staff in Jollys are always very…
The staff in Jollys are always very friendly and like to talk to you about your pets.
They also have lots of knowledge.
April 16, 2025
Friendly staff who are interested in…
Friendly staff who are interested in our dog. Sales staff on the counter were pleasant and the groomer who clipped our dog's dew claws was excellent. We have a standard Dachshund so it's far from easy!!
April 15, 2025
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