Jollyes The Pet People - Kings Lynn Reviews 

939
TrustScore 4.5 out of 5

4.6

The Peel Centre, Hardwick Road, PE30 4NA Kings Lynn, GB


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Rated 5 out of 5 stars

I’ve been using jolly’s in kings Lynn Hardwick. as we’ve recently rescued a pup from Romania and when she arrived obviously she was frightened and we needed supplies Very reasonably priced , we... See more

Rated 5 out of 5 stars

Great place at Kings Lynn , staff always happy to help , their advice and knowledge is second to none . Shop is full of different items for different pets , they cater for every animal that you can li... See more

Rated 5 out of 5 stars

The store was very tidy and welcoming stock was well presented and easy to find what we wanted. This was originally a gentle leader for our 10 month old labrador puppy who pulls a lot when we walk h... See more

Rated 5 out of 5 stars

Rose has helped me on 2 occasions on visits to the store & before, a manager, can't remember his name. Also if you belong to the Jollyes pet club, you get money off purchases & offers.


Company details

  1. Pet Store
  2. Pet Groomer
  3. Pet Supply Store

Written by the company

From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.


Contact info

  • The Peel Centre, Hardwick Road, PE30 4NA, Kings Lynn, United Kingdom

  • 01553 769434

4.6

Excellent

TrustScore 4.5 out of 5

939 reviews

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4.6

All reviews

(939)

7,571 reviews in the last 12 months

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Rated 5 out of 5 stars

Dogs love it !

Staff are always pleasant. One lady spent time discussing dog food with us, which was the best product for our dog. When we take the dog in staff always fuss her. She likes going in and being allowed to go around choosing treats etc.

February 22, 2025
Rated 2 out of 5 stars

Poor storage of frozen food!

Have been buying the Natures Menu Frozen Beef "free flow" for a while now but quite often, and more so recently, the packs are frozen solid (literally) and unable to pour out. Seems they are stored very poorly, as though they are being allowed to start thawing before being put in the freezer for sale.
When mentioned to staff they don't seem to be bothered about this.

February 26, 2025
Rated 5 out of 5 stars

Puppy selection

Good selection of things for us to choose from. We are getting 2 puppies in 2 weeks and needed to get some items to add to what we already have. We wanted advice on the new sorts of food, and we had a lovely afternoon talking puppies 🐶

February 25, 2025
Rated 1 out of 5 stars

Very disappointed

Very rude staff and had very poor service by the vet/nurse and sales assistants very disappointed would not recommend to anybody

February 24, 2025
Jollyes The Pet People - Kings Lynn logo

Reply from Jollyes The Pet People - Kings Lynn

Thank you for your review. We are very sorry to hear about your recent experience and kindly ask that you provide further information to our Customer Service Team via email at help@jollyes.com so we can look into this further.

Rated 5 out of 5 stars

Always very helpful &friendly staff, that means a lot

I got the same food for my dog as usual, she has been having this for some time and loves it, why change! The friendly cashier pushed my trolley to the car and put food in boot for me. He then took trolley back. This was a great help as I use a walking stick to help me get about. The young man was very friendly. What more could I ask?

February 21, 2025
Rated 5 out of 5 stars

I’ll be back..

The shop had items for my rabbit that I hadn’t seen before, was a nice change. To be truthful I never visit the retail park so I’d forgotten Jollyes was there. Sorry.

February 17, 2025
Rated 2 out of 5 stars

rude

usually really pleasant helpful staff but young blondish girl completely different yesterday very abrupt moody matter of fact answer when asked a question

February 10, 2025

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