I’ve been using jolly’s in kings Lynn Hardwick. as we’ve recently rescued a pup from Romania and when she arrived obviously she was frightened and we needed supplies Very reasonably priced , we... See more
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Great place at Kings Lynn , staff always happy to help , their advice and knowledge is second to none . Shop is full of different items for different pets , they cater for every animal that you can li... See more
The store was very tidy and welcoming stock was well presented and easy to find what we wanted. This was originally a gentle leader for our 10 month old labrador puppy who pulls a lot when we walk h... See more
Rose has helped me on 2 occasions on visits to the store & before, a manager, can't remember his name. Also if you belong to the Jollyes pet club, you get money off purchases & offers.
Company details
Written by the company
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Contact info
The Peel Centre, Hardwick Road, PE30 4NA, Kings Lynn, United Kingdom
- 01553 769434
4.6
Excellent
939 reviews
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Found what we needed easily
Found what we needed easily. Staff on the till were great, forgot my loyalty card, postcode found and all sorted.
July 13, 2025
It is always a pleasure going in the…
It is always a pleasure going in the Kings Lynn branch, staff are always very helpful & friendly, nothing is too much trouble.
July 14, 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
The sales assistant was very rude
The sales assistant was very rude! Not helpful at all. We asked her a question and she said “ read the packet” no interaction at all. Which is very unlike the Kingslynn store I have always known them to be kind and helpful. Having not been in for 1 year it has changed for the worst.
July 2, 2025
Reply from Jollyes The Pet People - Kings Lynn
We appreciate you taking the time to share your experience. We're sorry to hear that our service did not meet your expectations and that our team member was unhelpful. We'll address this to ensure it aligns with the helpful service we aim to provide.
Staff are excellent in their help!
July 11, 2025
Too much to ask for help?!
How a great day can turn bad due to miserable people. I came to the shop to get some advise about my dog regarding a little wound as we are away on holiday, away from our vet. The girl behind the till was not only miserably mardy, she seemed adement not to help us.. I'm not bothered with people not helping people but this is an living animal for godsake..
June 13, 2025
Unprompted review
Reply from Jollyes The Pet People - Kings Lynn
We're sorry to hear about the unhelpful service you received regarding your dog's wound. We appreciate you bringing this to our attention. We will address this internally to ensure better support for customers and their pets in the future.
Cheer up and be helpful
It often makes me wonder why some people get up in the morning and go to work.
The assistant (ginger hair tied up) in Jollyes is just one of those people. She seems to be out to make everyone sad. There was no way that she wanted to help me or the ladies with the puppy in front of me.
Why?
June 14, 2025
Unprompted review
Reply from Jollyes The Pet People - Kings Lynn
We appreciate you taking the time to share your experience. We're sorry to hear that you and other customers didn't receive the level of support you expected. We'll address this internally to ensure our team provides a more positive experience in the future.
Staff not very enthusiastic and don't…
Staff not very enthusiastic and don't smile. You have a job be happy!
June 10, 2025
I asked about subscribing to a dog food…
I asked about subscribing to a dog food and if I did so, could I buy in store within my subscription and thereafter have it delivered. The customer service man had no idea.
Poorly trained and really didn’t care. Never has anyone offeeed to help with my big bags of dog food. Better service from Pets at Home.
June 5, 2025
I bought what I wanted
I bought what I wanted. The person at the till was pleasant enough.
June 1, 2025
Clean tidy store
Clean tidy store. Isles well signposted so items easy to find. A good selection of goods throughout the store . Prices very reasonable.
May 31, 2025
Improved choice
We bought 2 dogs beds and were pleased with the selection offered as it was better than the last time we looked.
May 31, 2025
Easy & staff are great
Always so easy to do and staff on collections are so helpful Thankyou
May 30, 2025
Had the dog food i normally have
Had the dog food i normally have, lots of new things too. Polite staff open on a bank holiday too
May 26, 2025
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