Jollyes The Pet People - Leeds Reviews 

773
TrustScore 5 out of 5

4.8

Jollyes Petfood Store, Unit 9, Tulip South Retail Park, LS10 2BB Leeds, GB


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Rated 5 out of 5 stars

Jollyes is a regular stop for us. The staff are so helpful and knowledgeable. One of our dogs has allergies,so we need to be careful what we buy.

Company replied

Rated 5 out of 5 stars

Staff were all welcoming.All of them had a good sound knowledge of pets.Advised and gave me choices with no pressure just common sense.Plenty of space to walk round tidy store. Excellent range of pro... See more

Rated 5 out of 5 stars

I have had a few purchases now from the tulip south park shop Leeds firstly a fish tank which is fantastic and the price was brilliant. The staff at this shop are so helpful and friendly ☺️ I would... See more

Rated 5 out of 5 stars

Found everything I needed. Gentleman who served me was knowledgeable & helpful, explaining all the price reductions, which are helpfully detailed on my receipt, also helped carry my purchases out to m... See more


Company details

  1. Pet Store
  2. Pet Groomer
  3. Pet Supply Store

Written by the company

From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.


Contact info

  • Jollyes Petfood Store, Unit 9, Tulip South Retail Park, LS10 2BB, Leeds, United Kingdom

  • 0113 2712 745

4.8

Excellent

TrustScore 5 out of 5

773 reviews

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4.8

All reviews

(773)

9,220 reviews in the last 12 months

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Rated 5 out of 5 stars

Nova …arrives 18th January

We’ve just got a new puppy recently and we called in to have a look and bought almost everything we needed for her fan shop and a lot of the toys we bought were reduced so win win 🥇 will be shopping again soon when she’s older and can have chews

February 4, 2025
Rated 2 out of 5 stars

I bought some of the individual natural…

I bought some of the individual natural treats(pigs ears etc) they all seemed to be prices between 50p - £1. The stick ones didn't have a price but just assumed they would be around the same price. These turned out to £2.50 each. Quite an expensive bill when i realised.

February 1, 2025
Jollyes The Pet People - Leeds logo

Reply from Jollyes The Pet People - Leeds

Good afternoon,

We appreciate you taking the time to share your feedback. We understand your disappointment with the pricing of the stick treats. We strive to provide clear and transparent pricing for all our products. We'll take your feedback into consideration as we review our pricing and product information.

Kind regards

Jollyes customer services

Rated 5 out of 5 stars

Great pet store

Good choice of all pet essentials. Very friendly, polite & helpful staff. Reasonably priced goods too. Highly recommend a visit & you can take your pooch in with you!

January 16, 2025
Rated 5 out of 5 stars

Vaccination for Life - Such a good offer

I visited Jolley’s for my Cat, Yoanna’s vaccinations. I had been unaware that they do a vaccination for life for £150 reduced to £120 with a loyalty account. I called at the store originally to check if this was fact. The staff were really helpful and booked my appointment on their computer. I received a useful reminder on my phone a couple of days before. The actual visit was really good. Friendly Staff and really good vet who explained everything. I was so glad I had booked a vaccination for life as it turned out my cat was due full vaccination which is carried out every 3 years and then 2 years of boosters.( I wasn’t aware of the difference and this is what the vet at Jolley’s advised me) My original full vaccination at a vet’s surgery had been £74 3 years ago so dread to think what it would have cost this year.

January 16, 2025
Rated 5 out of 5 stars

Dreadful website. Great in store staff

I find the website very poor (I've been trying to change the phone number on my account for at least a year, even the staff in store have updated it on the system and it still shows an old number) hence I didn't order on line. I called the store and asked if they could reserve an item for me to collect the next day. The team member I spoke to couldn't have been more helpful. Same applied when I collected the item the next day. Really helpful and friendly and of course pet friendly. Can't recommend the Leeds branch highly enough - great team. Alas the website isn't!!

January 13, 2025

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