The staff, they always go above and beyond. Every single staff member in our Derry store is absolutely incredible. They all have so much knowledge of animals and their compassion and love for animals... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Had the pleasure of speaking to the most friendly & informative staff member last night, I'm sorry I didn't get his name. Was able to direct me to what I needed straight away & explained all that I ne... See more
Whenever I shop at Jollyes in Derry, I always have a satisfactory visit. The staff are welcoming, obliging and have no problem with helping to get packs of tinned dog food from a high shelf. Everyone... See more
Fantastic place to get your pet food. I bought frozen raw food for my Springer that was 8 for the price of 7 and then there was another promotion that took £2 off at the till....I was well chuffed!!... See more
Company details
Written by the company
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Contact info
Buncrana Road, Londonderry, BT48 8AB, Londonderry, United Kingdom
- 02871 364078
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The wonderful staff member Richard…
The wonderful staff member Richard always friendly and welcoming and very helpful and knowledgeable. A very good selection of different feeds for all your animals requirements and a great selection of bedding and toys and treats. We love going to jolleys for a good haul.
A very helpful male assistant helped me…
A very helpful male assistant helped me pick a cage and treats for my new puppy.and a lovely lady on checkout was lovely and friendly . It was a joy to go into shop there.
Simply thee best pet store with thee…
Simply thee best pet store with thee most helpful and friendly staff. I can't imagine life without this place! 😊❤️🐾
Pleasant assistant and easy to find…
Pleasant assistant and easy to find what I was looking for at a reasonable price
Customer service was very good staff…
Customer service was very good staff very knowledgeable and very helpful
Five Stars all the way staff are…
Five Stars all the way staff are friendly prices are good and if in doubt on any subject their always ready to assist with answers on your query my experience has been great to date
Very helpful sales assistant
Staff were very friendly and helpful
The staff are very friendly and go out…
The staff are very friendly and go out of there way to do anything for you.They even would carry out bags of dog food to the car for you.I went in to talk to the staff as my dog has a terrible itch in his body and he's kicking his paws .The girl suggested that the dog food I'm using to change to gainfree instead.
Friendly and helpful staff
Friendly and helpful staff, good variety of products and reasonably priced.
The friendliness of staff
The friendliness of staff, their helpfulness. The wide selection of dog and cat food.
The staff were extremely helpful and my…
The staff were extremely helpful and my purchase was excellent and not expensive
We brought our Rottweiler puppy
We brought our Rottweiler puppy, Suede, instore to choose a new toy and the staff were wonderful with him. He loved being made a fuss of.
Always a good shopping experience in…
Always a good shopping experience in jollyes. Staff always ready to help.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







