i love going jolly’s for my pet supplies my dogs love the treats cows ears et cetera good prices I get mealworms lotus and parrot foods shame the birds and rabbits have gone tho but very happy thank... See more
Company replied
Location
Switch locationJollyes Petfood Store, Unit 1A, London Road Retail Park, ME16 0DT Maidstone, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Fantastic store!! My dog has very specific food allergies and there is always plenty of choice in store of things she can actually eat. Allergy specific food and treats can be so expensive but the pri... See more
The sales assistant was very helpful but theres no other staff to help on the shop floor so she tried help my friend as well with a dog harness counter. I didn’t mind as she was my friend but there sh... See more
Jollyes where amazing. I took my 2 month old kitten to have his chip done & first vaccinations yesterday. The whole process was run efficiently from where to go in store to checking in & payment at... See more
Company details
Written by the company
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Contact info
Jollyes Petfood Store, Unit 1A, London Road Retail Park, ME16 0DT, Maidstone, United Kingdom
- 01622769704
4.7
Excellent
903 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Helpfull friendly staff
November 23, 2024
Staff are so friendly and knowledgeable…
Staff are so friendly and knowledgeable and very helpful
November 21, 2024
Although I had forgotten my store card
Although I had forgotten my store card, the young lady assistant was able to look it up on the computer for me.
I was able also to buy my dog food tins in packs.
November 21, 2024
Lovely pet friendly staff always with…
Lovely pet friendly staff always with a smile.
Efficient service.
November 18, 2024
Average
Not bad and has some nice stuff although not cheap and service could've been better.
November 18, 2024
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Signing up was supposed to get me 10%…
Signing up was supposed to get me 10% off. I didn't get it and worse still the cat food I purchased was incorrectly labeled on the shelf and I did not pay the price advertise, it was more. I didn't take a receipt unfortunately and only realised when I got home. Not going back.
November 15, 2024
Reply from Jollyes The Pet People - Maidstone
Good afternoon,
Thank you for your review. I am sorry to hear that you were overcharged in-store.
All store purchases must be resolved directly with your local store.
We kindly ask that you give them a call using the below Store Locator Link:
https://www.jollyes.co.uk/locator
We sincerely apologise for any inconvenience that has been caused and if you have any problems with the store, please ask them to contact us.
Kindest regards
Jollyes Customer Services
New kitten
Jolleys has a good variety of items for pets, we went to get some bits for our new kitten, and they had everything we needed.
November 17, 2024
Managed to buy everything I required…
Managed to buy everything I required and the staff we're very helpful.
November 17, 2024
I found the staff very friendly and…
I found the staff very friendly and helpful. Ready to help with any queries on products. Also my border Collie loves the staff and the fusses she recieves from them.
November 12, 2024
The sales assistant was very helpful…
The sales assistant was very helpful but theres no other staff to help on the shop floor so she tried help my friend as well with a dog harness counter. I didn’t mind as she was my friend but there should have been another staff member to offer shop floor assistance. It my first visit to the shop and she helped me fill out the pet club application as I couldn’t see the ipad very well as too far away.
November 15, 2024
As a family we love a trip to jollyes…
As a family we love a trip to jollyes to pick up what we need for our pets. They have a great range of natural treats and a wide range of different pet foods. The kids love choosing a new toy for our dog every time we go.The staff are always friendly and helpful.
November 13, 2024
Friendly efficient staff and all that I…
Friendly efficient staff and all that I needed in the store
November 14, 2024
A happy shopping experience
Very lovely and helpful staff and always a good selection of well priced items.
November 12, 2024
I was the first customer & was seen…
I was the first customer & was seen immediately after waiting forty minutes for a previous appointment.
I think it would be helpful if there is a seating area as the area becomes very busy,
October 31, 2024
Good sevice
November 3, 2024
Jollyes where amazing yet again.
Jollyes where amazing.
I took my 2 month old kitten to have his chip done & first vaccinations yesterday. The whole process was run efficiently from where to go in store to checking in & payment at that desk. The vet was lovely & my kitten soon wasn't fazed by anything. Later that day I had the email to check the chip details were correctly done for name telephone & address etc.
I'm very happy with the price & service we got.
November 1, 2024
Good friendly staff and lots of variety…
Good friendly staff and lots of variety in products.
November 2, 2024
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.