i love going jolly’s for my pet supplies my dogs love the treats cows ears et cetera good prices I get mealworms lotus and parrot foods shame the birds and rabbits have gone tho but very happy thank... See more
Company replied
Location
Switch locationJollyes Petfood Store, Unit 1A, London Road Retail Park, ME16 0DT Maidstone, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Fantastic store!! My dog has very specific food allergies and there is always plenty of choice in store of things she can actually eat. Allergy specific food and treats can be so expensive but the pri... See more
The sales assistant was very helpful but theres no other staff to help on the shop floor so she tried help my friend as well with a dog harness counter. I didn’t mind as she was my friend but there sh... See more
Jollyes where amazing. I took my 2 month old kitten to have his chip done & first vaccinations yesterday. The whole process was run efficiently from where to go in store to checking in & payment at... See more
Company details
Written by the company
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Contact info
Jollyes Petfood Store, Unit 1A, London Road Retail Park, ME16 0DT, Maidstone, United Kingdom
- 01622769704
4.7
Excellent
903 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Lacking in customer care and care for our pet
I did not rate my experience at Jolleys. It seems to me to be very commercial. In and out, no real care or communication. As a pet store for products it’s ok, as for the vetinery side I would not recommend it
May 17, 2025
Whenever I go into our local shop the…
Whenever I go into our local shop the staff are always cheerful and helpful.
May 17, 2025
Staff require more product knowledge
Staff require more product knowledge. They need to be quicker to offer help, rather than customer chasing them for help. Also need to show a little interest in customers Pets.
May 14, 2025
Very friendly and knowledgeable staff
I was told about the correct bedding for my daughter’s hamster as we had previously been using wood shavings.
The staff were very knowledgeable and friendly.
I was offered fo join the card scheme which I took advantage of.
May 12, 2025
The staff at jollies are all very…
The staff at jollies are all very helpful and very polite very happy with my purchase thank you
May 10, 2025
Lovely shop
Had a great experience with Jollyes one of our favourite pet shops to shop in.
We also had our dog vaccinated at the pet care there and the staff was lovely.
May 2, 2025
Fantastic store!
Fantastic store!! My dog has very specific food allergies and there is always plenty of choice in store of things she can actually eat. Allergy specific food and treats can be so expensive but the prices are very very reasonable. Staff are very knowledgeable about products and so helpful.
May 1, 2025
Very quick and efficient service
Very quick and efficient service, friendly vet and receptionist.
April 25, 2025
Helpful staff and very clean store
Helpful staff and very clean store. Can't complain about the prices either
April 4, 2025
Staff are always very willing to help
April 4, 2025
Live food
I always buy my live bugs from jollyes they are always fresh and last for ages
April 3, 2025
Impressed with this shop
I've been using Jollyes pet shop for about a year and I've been really impressed. The Dog food that I buy is their own make - it is the first time I have every used a shops own make and I am really pleased. My dogs love the white fish kibble and thet have mainly fish treats. They now no longer have tear stains around their eyes. I definitely wouldn't swap their food and they are happy to eat it.
The staff in the maidstone branch are always very polite and seem to have good knowledge of their products.
April 2, 2025
Nice service from each and every staff…
Nice service from each and every staff member who I've been served by. Thank you
March 24, 2025
Raw food
Lovley friendly staff good offers my dogs love the raw & simple range lots of choice very cheap and affordable
March 30, 2025
Helpful staff and good prices
March 25, 2025
Great layout in the shop
Great layout in the shop. Easy to find what you’re looking for and very approachable friendly staff. Good prices too.
March 28, 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.