Good Knowledgeable staff, Jollyes own brand dog food lifestyle range seems to have cured my dogs upset stomach and even better he's happy to eat it, he's always been a really fussy eater. Expensive fo... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We love this store my daughter and I visit regularly. The staff are friendly and knowledgeable and the store manager is AMAZING. I dont know what we would do without his advice and guidance. My daught... See more
There is always a large selection of products, we always manage to get what we need & more. The staff are always there to help if needed. We use lifestages products for our 3 dogs, varying from 3 m... See more
I came into your shop looking for something I could give my elderly cat for cystitis. On arrival a young assistant ask if I needed help. She told me about a product called cystease and also about the... See more
Company details
Written by the company
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Contact info
West Denton Retail Park, West Denton Way, NE5 2NF, Newcastle, United Kingdom
- 01912 867589
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Helpful assistant
The assistant very kindly carried the bag of sunflower hearts to my car and put it in the boot - very helpful as is saved me struggling to hold the bag and open the boot at the same time!
Well laid out store
Hadn’t been in for a while but went in search of a Xmas present for a dog with everything. Well impressed with the new layout and the range available. Great staff, as always.
1st time using shop
1st time using shop, staff friendly and very helpful. I'm a new puppy owner.
Always helpfull
Always helpfull, well stocked and friendly service for both my dog and I.
An excellent store
A good range of quality merchandise at very competitive pricing .
The store was very well stocked and tidy .
Friendly helpful staff .
Well stocked store
Well stocked store, very pleasant staff who served my wife and I. Clean store unfortunately didn't have what we wanted but that's the way it goes sometimes.
Always friendly professional and…
Always friendly professional and helpful in this shop
Helpfully staff
Good products and good service.21
Lovely member of staff on the till
Lovely member of staff on the till, really friendly and happy to help
Puppy Preparation
Great parking, Friendly staff, Good prices and well laid out shop ( found everything we needed)
Got what I wanted pleasant staff
Very helpful and friendly staff
Very helpful and friendly staff. Newly refurbished store with good range of products.
Extremely helpful and friendly.
I was attending the Pet Clinic for my dogs vaccination boosters.
I also bought some odds and ends, and a couple of doggy Xmas presents.
The staff were extremely helpful and very friendly.
I came into your shop looking for…Help
I came into your shop looking for something I could give my elderly cat for cystitis. On arrival a young assistant ask if I needed help. She told me about a product called cystease and also about the food you stock which helps support feline urinary health. I was very grateful for Rebekahs guidance. Whilst in your shop I noticed the deal on the cat litter so bought two bags and the cystease plus a packet of cat food to see if my cat would like it.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







