Friendly helpful staff who take you to desired location in the store if needed. They recognise our pet, know his name and make a fuss of him. The store has a comprehensive range of products, prices... See more
Location
Switch locationRiverside Industrial Estate, Hurstake Road, PO30 5BP Newport, GB
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See what reviewers are saying
We have recently found a treat item in your very nicely refurbished store that our two Shih Tzus love and it is bringing us back for repeat purchases. Keep it up, we have grown tired of your main comp... See more
Our first time using the store, to purchase lots of items for our large breed puppy. This store has a lot of variety, and I really enjoyed my visit. Unfortunately not a lot of variety of kibble, for p... See more
Served by Crystal I believe. Very knowledgeable, was able to help me select the best option on flea treatment for my dog and home. Friendly and human, felt like I wasn’t just a customer, she cared and... See more
Company details
Written by the company
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Contact info
Riverside Industrial Estate, Hurstake Road, PO30 5BP, Newport, United Kingdom
- 01983 533577
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Our first time using the store, good variety of treats
Our first time using the store, to purchase lots of items for our large breed puppy. This store has a lot of variety, and I really enjoyed my visit. Unfortunately not a lot of variety of kibble, for puppy, or what we were looking for ie large breed puppy kibble, with no chicken or beef but salmon in 12-15 kg sacks.
Good choice and not over priced
Needed new braces for my young dog
Needed new braces for my young dog . The staff in Jollyes as usual went above and beyond there roles .customer service on the Isle of Wight Jollyes is amazing.
Helpful staff
Lots of choice with decent prices and…
Lots of choice with decent prices and good shop assistants
Pawfect Service
The staff are amazing. They made us feel so welcome with our new rescue dog. They sensitively made a fuss of him, and he had a couple of treats. They were happy to assist us in making choices for him.
The shop is large and spacious and easily accessible for my wheelchair.
The range of goods is incredible… they seem to stock most things.
Very happy experience…
Jollyes great all round 🐶😸🦜🦎
Great range of products, lower pet club prices reward loyalty, nice helpful staff, long opening hours, always likely to meet lovely doggos in store on your visit which is a bonus. Dog spa facility and pet clinic. What’s not to love ❤️
Staff were very helpful and efficient.
The Newport
The Newport, Isle of wight store is always really friendly and helpful. They have a good range and have good offers on which help when everything is so expensive at the moment. Especially if you have a few pets which we have.
Well laid out store
Well laid out store, clean, assistants around if you need them. Carry help if needed. Staff friendly and efficient.
Very helpful young girl assisted me…
Very helpful young girl assisted me with information regarding parrot food and dog food. Took the time to make sure I was happy with my choices
Great value
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