Jollyes The Pet People - Newport Reviews 

1,690
TrustScore 5 out of 5

4.8

Riverside Industrial Estate, Hurstake Road, PO30 5BP Newport, GB


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Rated 5 out of 5 stars

Friendly helpful staff who take you to desired location in the store if needed. They recognise our pet, know his name and make a fuss of him. The store has a comprehensive range of products, prices... See more

Rated 5 out of 5 stars

We have recently found a treat item in your very nicely refurbished store that our two Shih Tzus love and it is bringing us back for repeat purchases. Keep it up, we have grown tired of your main comp... See more

Rated 5 out of 5 stars

Our first time using the store, to purchase lots of items for our large breed puppy. This store has a lot of variety, and I really enjoyed my visit. Unfortunately not a lot of variety of kibble, for p... See more

Rated 5 out of 5 stars

Served by Crystal I believe. Very knowledgeable, was able to help me select the best option on flea treatment for my dog and home. Friendly and human, felt like I wasn’t just a customer, she cared and... See more


Company details

  1. Pet Store
  2. Pet Groomer
  3. Pet Supply Store

Written by the company

From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.


Contact info

  • Riverside Industrial Estate, Hurstake Road, PO30 5BP, Newport, United Kingdom

  • 01983 533577

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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4.8

All reviews

(1,690)

9,225 reviews in the last 12 months

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Rated 5 out of 5 stars

Our first time using the store, good variety of treats

Our first time using the store, to purchase lots of items for our large breed puppy. This store has a lot of variety, and I really enjoyed my visit. Unfortunately not a lot of variety of kibble, for puppy, or what we were looking for ie large breed puppy kibble, with no chicken or beef but salmon in 12-15 kg sacks.

February 5, 2026
Rated 5 out of 5 stars

Pawfect Service

The staff are amazing. They made us feel so welcome with our new rescue dog. They sensitively made a fuss of him, and he had a couple of treats. They were happy to assist us in making choices for him.
The shop is large and spacious and easily accessible for my wheelchair.
The range of goods is incredible… they seem to stock most things.
Very happy experience…

January 23, 2026
Rated 5 out of 5 stars

Jollyes great all round 🐶😸🦜🦎

Great range of products, lower pet club prices reward loyalty, nice helpful staff, long opening hours, always likely to meet lovely doggos in store on your visit which is a bonus. Dog spa facility and pet clinic. What’s not to love ❤️

January 23, 2026
Rated 5 out of 5 stars

The Newport

The Newport, Isle of wight store is always really friendly and helpful. They have a good range and have good offers on which help when everything is so expensive at the moment. Especially if you have a few pets which we have.

January 19, 2026

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