Friendly helpful staff who take you to desired location in the store if needed. They recognise our pet, know his name and make a fuss of him. The store has a comprehensive range of products, prices... See more
Location
Switch locationRiverside Industrial Estate, Hurstake Road, PO30 5BP Newport, GB
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See what reviewers are saying
We have recently found a treat item in your very nicely refurbished store that our two Shih Tzus love and it is bringing us back for repeat purchases. Keep it up, we have grown tired of your main comp... See more
Our first time using the store, to purchase lots of items for our large breed puppy. This store has a lot of variety, and I really enjoyed my visit. Unfortunately not a lot of variety of kibble, for p... See more
Served by Crystal I believe. Very knowledgeable, was able to help me select the best option on flea treatment for my dog and home. Friendly and human, felt like I wasn’t just a customer, she cared and... See more
Company details
Written by the company
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Contact info
Riverside Industrial Estate, Hurstake Road, PO30 5BP, Newport, United Kingdom
- 01983 533577
4.8
Excellent
2K reviews
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Always love going to Jollyes for my…
Always love going to Jollyes for my pets
The choice and great prices is a winner every time
September 16, 2025
Very helpful and friendly service
September 16, 2025
Chrystal w
Chrystal Was very helpfull and if I was staring a business again I would pinch her from you.
September 9, 2025
Great place always has what I want…
Great place always has what I want there life stages food is great for my dog she loves it and put on a healthy weight and remand an ideal weight for her breed
September 11, 2025
Excellent customer experience
Good ranges at good prices. In-store colleagues at my local store (Newport, Isle of Wight) are very helpful and friendly - going out of their way to give great customer service.
September 10, 2025
As always staff are polite and helpful…
As always staff are polite and helpful and the pricing structure of products is very reasonable
September 9, 2025
Excellent products friendly staff.
September 4, 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
The website is horrendous
The website is horrendous. Just want stock availability but just won't load. Tried several times.
Rubbish
August 11, 2025
Unprompted review
Reply from Jollyes The Pet People - Newport
We're sorry the website isn't loading for you. We know it's frustrating when you can't check stock. We'll look into this right away to improve your experience. Thanks for letting us know.
Good service
Good service, friendly guy at the till. We were signed up for a pet club that gives you offers and promotions. We instantly received a 10 per cent discount for our next visit!
July 22, 2025
Fabulous variety of dog treats
Fabulous variety of dog treats at a very good price. Very friendly service too. Will definitely be returning.
July 22, 2025
Disappointing as no longer do loose dog…
Disappointing as no longer do loose dog biscuits used to have a good choice.
Now all packets and more expensive.
July 22, 2025
A* Knowledgeable, kind, friendly
Served by Crystal I believe. Very knowledgeable, was able to help me select the best option on flea treatment for my dog and home. Friendly and human, felt like I wasn’t just a customer, she cared and seemed to genuinely be happy in her work, like it was more than just a job.
July 22, 2025
I don't go in Jollies very much as no…
I don't go in Jollies very much as no need to, but as n when I do I I find the staff very pleasant and helpful as I'm getting on a bit in years they are most thoughtful
July 22, 2025
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