Friendly helpful staff who take you to desired location in the store if needed. They recognise our pet, know his name and make a fuss of him. The store has a comprehensive range of products, prices... See more
Location
Switch locationRiverside Industrial Estate, Hurstake Road, PO30 5BP Newport, GB
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See what reviewers are saying
We have recently found a treat item in your very nicely refurbished store that our two Shih Tzus love and it is bringing us back for repeat purchases. Keep it up, we have grown tired of your main comp... See more
Our first time using the store, to purchase lots of items for our large breed puppy. This store has a lot of variety, and I really enjoyed my visit. Unfortunately not a lot of variety of kibble, for p... See more
Served by Crystal I believe. Very knowledgeable, was able to help me select the best option on flea treatment for my dog and home. Friendly and human, felt like I wasn’t just a customer, she cared and... See more
Company details
Written by the company
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Contact info
Riverside Industrial Estate, Hurstake Road, PO30 5BP, Newport, United Kingdom
- 01983 533577
4.8
Excellent
2K reviews
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Always have what i need very polite and…
Always have what i need very polite and helpful staff
July 22, 2025
I was looking for a particular item…
I was looking for a particular item which was not stocked but the helpful assistant suggested another product which seems to be suitable for my senior dog.
July 14, 2025
Best pet shop on the iow
This shop on the iow, are such lovely, helpful people. Very good customer skills
July 19, 2025
Excellent staff great products
Excellent staff, good advice, as always need it. Explained the difference between own brand and other leading brand, saving me money too.
Only complaint is, there's so much nice stuff, I want to buy it all.
July 18, 2025
The shop had all I required and the…
The shop had all I required and the shop assists TS are always polite and helpful
July 16, 2025
Very helpful and polite young lady that…
Very helpful and polite young lady that helped and served me during my visit.
July 16, 2025
Always clean
Always clean, well stocked with a varied number of pets catered for.
The staff are always helpful and friendly
July 12, 2025
Not had James Wellbeloved food for my…
Not had James Wellbeloved food for my dog for well over 6 weeks. I have had to source from elsewhere and they had plenty of stock of this brand. Also you have discontinued the pick n mix dog biscuits and I keep being told bagged versions of this biscuits are coming but still not available
July 14, 2025
Helpful and friendly assistants
Helpful and friendly assistants. Shelves plentifully stocked with everything a spoiled pooch could need.
July 15, 2025
May use AI-assist with repliesRead more
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The withdrawal of loose biscuits is not…
The withdrawal of loose biscuits is not good move for many customers. Your staff are always friendly and helpful. They are also dismayed at decisions that management impose against customer experience. Sort it out Jollyes! You won’t!
July 15, 2025
Reply from Jollyes The Pet People - Newport
We appreciate your feedback regarding the biscuit decision and the impact on your experience. We're sorry for any disappointment caused. We'll pass your comments to management. We value our staff and customers.
Rewards system changed again!
They keep changing their rewards system & its so annoying! First it's a card, then postcode, next an app & now that's gone ...
July 14, 2025
Reply from Jollyes The Pet People - Newport
We appreciate you taking the time to share your experience. We are sorry to hear about the frustration caused by the changes to our rewards system. We'll take your feedback on board.
They have every thing I need for my…
They have every thing I need for my dogs one of which has allergies and needs grainfree food, they have a good selection of flavours and treats all grainfree. Thier customer service is excellent and always very helpful
June 7, 2025
Very professional exsplain every thing…
Very professional exsplain every thing I need to know.
Good customer service
June 4, 2025
They are always lovely people there and…
They are always lovely people there and normally have what we want.
May 31, 2025
Jollyes is a brilliant shop.
This is a brilliant shop for all your pet needs at very good prices. The staff are always happy and friendly if you have any questions..
June 2, 2025
Always congenial and helpful staff
It's easy to find products I need.
Friendly and very helpful staff. I like to buy the loose bird seed.
It would be good if they still had buckets to Pick your Own.
May 30, 2025
Friendly and helpful staff.
Friendly and helpful staff.
Good pricing.
Easy to find what you want.
May 30, 2025
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