Friendly helpful staff who take you to desired location in the store if needed. They recognise our pet, know his name and make a fuss of him. The store has a comprehensive range of products, prices... See more
Location
Switch locationRiverside Industrial Estate, Hurstake Road, PO30 5BP Newport, GB
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See what reviewers are saying
We have recently found a treat item in your very nicely refurbished store that our two Shih Tzus love and it is bringing us back for repeat purchases. Keep it up, we have grown tired of your main comp... See more
Our first time using the store, to purchase lots of items for our large breed puppy. This store has a lot of variety, and I really enjoyed my visit. Unfortunately not a lot of variety of kibble, for p... See more
Served by Crystal I believe. Very knowledgeable, was able to help me select the best option on flea treatment for my dog and home. Friendly and human, felt like I wasn’t just a customer, she cared and... See more
Company details
Written by the company
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Contact info
Riverside Industrial Estate, Hurstake Road, PO30 5BP, Newport, United Kingdom
- 01983 533577
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Good value on branded cat food,,
Good value on branded cat food,,, always friendly helpful staff.
Store is always tidy and well stocked
Store is always tidy and well stocked. Staff are always lovely.
Friendly staff wonderful items for sale…
Friendly staff wonderful items for sale for our pets
Good pet shop
A good service. Friendly staff. Everything you need in store. Our favourite pet store
Excellent service
Very helpful colleague in store. Listened carefully to my question/issue and answered in a very knowledgeable, understanding, helpful and friendly manner.
Thank you 🙏🏻
Always polite and helpful
Always polite and helpful, and always take the purches to my car.
Been going many years and every time I…
Been going many years and every time I go and if I need help, nothing is ever to much trouble.
Twice a year I buy food for the RSPCA in memory of my sister and sister in laws birthday, and again to remember them on there day they passed away, it’s always clean thank you to all the team, and thank you for your help Dave for helping me yesterday.
I have been going to Jollyes for many…
I have been going to Jollyes for many years, the staff work as a team and happy to help in anyway possible. Went in today to buy some pet food for the RSPCA, in memory of my sister who passed away, she always got her dogs from the charity, Jollyes are fantastic in helping me, I would recommend them to everyone thank you Dave for helping me today
I had to return the product and was…
I had to return the product and was given a refund quickly and efficiently.
Freindy staff and helpful
Freindy staff and helpful. Store was clean and they with the shelves well stocked.
Quick efficient at the till
Quick efficient at the till. Even offered to take large bag of dog food to car.
Had plenty of lifestage senior in stock
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