I like the fact that they are open late, as I can’t always get there before 19.00 because of work. Service is always friendly and able to answer any questions on produce(food & treats) and products(to... See more
Location
Switch locationJollyes, Unit 1B, Sweet Briar Retail Park, Sweet Briar Road, NR6 5DH Norwich, GB
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See what reviewers are saying
Dogs needed annual boosters , vets wanted £75 each ! saw the advert in jolleys £25 each. I checked the vaccines were the same as vets (they are) went ahead and booked appointment for 2 dogs , I mus... See more
The staff, (today it was Beth) are always friendly and knowledgeable about their stock. Beth kindly stayed with my old girl, Inca, who was experiencing mobility issues, thus allowing me to bring the c... See more
They are alway very helpful in that store , I walk with a walking stick and can't carry the big big bags of wood pellets cat litter ,so they always carry them to the car for me . I've been to other pe... See more
Company details
Written by the company
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Contact info
Jollyes, Unit 1B, Sweet Briar Retail Park, Sweet Briar Road, NR6 5DH, Norwich, United Kingdom
- 01603 406 755
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They are alway very helpful in that…
They are alway very helpful in that store , I walk with a walking stick and can't carry the big big bags of wood pellets cat litter ,so they always carry them to the car for me . I've been to other pet shops but I don't get any help from them ,that's why I always go to jollies x
Lovely helpful staff
The range of items are good
The range of items are good, i can park conveniently, the staff are always friendly. Plus you are in my neighbourhood and I like to support local shops.
I couldn't fault the service we had
I couldn't fault the service we had. The assistant was welcoming and friendly also the vet was very kind and gentle with my dog's 1st vaccination. Booked for his 2nd vaccination.
No one seemed happy in their work
No one seemed happy in their work. Vets consultation room was so small the door had to be left open. No one asked if we wanted to purchase other monthly subscription.
Going back to pets at home with proper vets
So helpful
Gentleman serving kindly collected the dog food from the shelf and put it in my car with a smile
Compliments
Receptionist to the vets and the vet were very polite and knowledgeable in all areas. No doubts whatsoever about coming back.
Love Joylkes
Love Jollyes, great stock, not iverprifed with friendly and attentive staff.
Service lacking
Service was lacking. As a pensioner I carried a 12Kg bag of food to the till where 3 young people stood talking. I was served by a young lady then watched by all three as I picked up the bag and carried it outside. It wasn't the fact that I may have needed help, it was the fact that no-one asked me would I like some help.
Great pet shop with great prices
Been using jollies to buy my dog food and treats for a while now and they are brilliant , the staff are friendly and knowledgeable, prices are reasonable and normally cheaper than pets at home, and the range of products is very extensive. Well worth a visit, definitely recommended
Very polite helpful informative staff…
Very polite helpful informative staff and everything u need
The staff are always friendly and ready…
The staff are always friendly and ready to help.
A great range of products.
I would like to see more things for domestic birds. (Cockatiels etc). There is already more than any other store but not as much as there used to be. Other retailers have also cut down hugely but so many people have indoor birds as they are generally easy to maintain.
I also think it would be useful when standing in the queue of the Norwich, Sweetbriar store if there was something/somewhere to lean your purchases on whilst waiting in line. Many product purchases are bulky too big for trolleys or baskets or trolleys can't be found. Everytime I go I see people struggling with arm loads; me included, at check-out. This is of course because you do always have a very good range of products to tempt the animal lover.
Lovely staff
Lovely staff . Good value for money. And lots to choose from .ie.dog food and treats .
pet vaccinations
Dogs needed annual boosters , vets wanted £75 each ! saw the advert in jolleys £25 each. I checked the vaccines were the same as vets (they are) went ahead and booked appointment for 2 dogs , I must say well impressed , just a small room at back of store ,lady vet even did a mini check first ! they were weighed , heart and ears teeth all checked for £25 each. Highly recommended 5***** goodbye overflated vet booster prices
Brilliant staff very helpful and…
Brilliant staff very helpful and accommodating cant recommended enough and big thank you to the lady on the phone in the norwich store to help confirm the vanguard vaccine for our puppy which was difficult to find 10 out of 10 and cheaper more convenient than the vets
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