I like the fact that they are open late, as I can’t always get there before 19.00 because of work. Service is always friendly and able to answer any questions on produce(food & treats) and products(to... See more
Location
Switch locationJollyes, Unit 1B, Sweet Briar Retail Park, Sweet Briar Road, NR6 5DH Norwich, GB
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See what reviewers are saying
Dogs needed annual boosters , vets wanted £75 each ! saw the advert in jolleys £25 each. I checked the vaccines were the same as vets (they are) went ahead and booked appointment for 2 dogs , I mus... See more
The staff, (today it was Beth) are always friendly and knowledgeable about their stock. Beth kindly stayed with my old girl, Inca, who was experiencing mobility issues, thus allowing me to bring the c... See more
They are alway very helpful in that store , I walk with a walking stick and can't carry the big big bags of wood pellets cat litter ,so they always carry them to the car for me . I've been to other pe... See more
Company details
Written by the company
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Contact info
Jollyes, Unit 1B, Sweet Briar Retail Park, Sweet Briar Road, NR6 5DH, Norwich, United Kingdom
- 01603 406 755
4.7
Excellent
984 reviews
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Absolutely brilliant food and treats …
Absolutely brilliant food and treats the best dog Food I ever bought core plus value for money
March 29, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Does as it suggests
Does as it suggests - good pet shop, lots of variety and potential for opportunistic buys
September 1, 2025
Reply from Jollyes The Pet People - Norwich
We're happy to hear that you find our pet shop good with lots of variety. Thank you for your positive feedback; we appreciate it a lot!
Love the toys 🧸 my dog just chewed them…
Love the toys 🧸 my dog just chewed them lol a month later very good though
January 25, 2026
Easy layout lovely staff
February 23, 2026
Usual restock of dog food and as always…
Usual restock of dog food and as always Lauren was super smiley, happy and still had time for a small chat even though it was almost closing time.
February 26, 2026
Very good customer service with a smile😁
February 21, 2026
The staff are always so friendly
The staff are always so friendly, relaxed and helpful. They seem to enjoy their jobs!
February 18, 2026
Excellent prices & offers in store
Excellent prices & offers in store. Just spent my £5 voucher I received as part of their rewards club. Great communication via email. Lovely staff
February 5, 2026
Great arrangement of pet food and toys…
Great arrangement of pet food and toys bedding and other stuff very friendly staff and are so helpful
January 31, 2026
Got my account password changed so had…
Got my account password changed so had to reset password. Reset password never worked. So couldnt see when my next delivery was so then had to do a 20 mile round trip to buy some more dog food. At the counter they ask if you are part of the pet club..you say yes thinking oh here comes a bit of discount and hey presto…nothing. After a long chat with the manger about this I then asked how much the chews were on the counter thinking I might get a gesture of good will from the manger and get a couple of free chews. But yet again no. Added another £2 on for the chews. Terrible customer service.
February 1, 2026
Staff were lovely but company service poor
The staff were lovely but the Internet connection was so poor I was unable to access my new customer discount. The staff member said the connection is often really poor but I would have to go in again within a number of days to be able to use the discount. I have already purchased what I need for my new puppy and I live nearly 30 miles away. Custom is likely to be taken elsewhere.
January 23, 2026
Jollyes has everything I need and more
Jollyes has everything I need and more. Friendly and very helpful staff. Great value.
January 27, 2026
The vet did not speak to us the whole…
The vet did not speak to us the whole way through the appointment all he said at the end was you need to come back in a year these are the dates when he checked his teeth everything et cetera he didn’t say a thing he didn’t say that he was now going to do the job he just got the needle and move. The dog said hold and then put the injection in. It was a very awkward situation, especially with the Puppy that we obviously want to know that everything is okay that he’s looking at and he said nothing at all and was just very rude would not come back due to this issue at all. Especially when it’s a vet seeing a Puppy, it’s just feels very unsafe.
January 21, 2026
Reply from Jollyes The Pet People - Norwich
We appreciate you bringing this to our attention. We're sorry you felt the appointment was awkward and unsafe due to a lack of communication about your puppy's examination. We'll address this with our team to improve our client interactions.
Very friendly staff and very…
Very friendly staff and very experienced vet , well done .
January 22, 2026
Staff are always happy to help
Staff are always happy to help, polite . Will go the extra mile
January 19, 2026
Always a pleasure to shop there and…
Always a pleasure to shop there and always helpful and friendly
January 12, 2026
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