Visit website

Jollyes The Pet People - Norwich Reviews 

984
•
TrustScore 4.5 out of 5

4.7

Pet Store
Write a reviewVisit website
Write a review

Location

Switch location

Jollyes, Unit 1B, Sweet Briar Retail Park, Sweet Briar Road, NR6 5DH Norwich, GB

•
01603 406 755

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I like the fact that they are open late, as I can’t always get there before 19.00 because of work. Service is always friendly and able to answer any questions on produce(food & treats) and products(to... See more

Rated 5 out of 5 stars

Dogs needed annual boosters , vets wanted £75 each ! saw the advert in jolleys £25 each. I checked the vaccines were the same as vets (they are) went ahead and booked appointment for 2 dogs , I mus... See more

Rated 5 out of 5 stars

The staff, (today it was Beth) are always friendly and knowledgeable about their stock. Beth kindly stayed with my old girl, Inca, who was experiencing mobility issues, thus allowing me to bring the c... See more

Rated 5 out of 5 stars

They are alway very helpful in that store , I walk with a walking stick and can't carry the big big bags of wood pellets cat litter ,so they always carry them to the car for me . I've been to other pe... See more

Company details

  1. Pet Store
  2. Pet Groomer
  3. Pet Supply Store

Written by the company

From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.

Contact info

  • Jollyes, Unit 1B, Sweet Briar Retail Park, Sweet Briar Road, NR6 5DH, Norwich, United Kingdom

  • 01603 406 755

4.7

Excellent

TrustScore 4.5 out of 5

984 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(984)

9,224 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 4 out of 5 stars

I find the three or four times I have…

I find the three or four times I have been, it is quiet. The staff are v friendly and helpful. And the Applaws products are cheaper than at our nearby Pets and Home store! My only disappointment was that , as last time I came a month ago, you only had two packets of Royal Canan Dental on the shelf. However , I do wish we lived nearer to Jollys instead of the other side of the city.

October 29, 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look