I have just started using Jolleys as I brought my granddaughter 2 baby rabbits. The staff were very helpful and nothing was too much trouble. We did have an issue when purchasing the double rabbit hut... See more
Location
Switch locationUnit 3, Newtown Road Retail Park, CV11 4FL Nuneaton, Warwickshire, GB
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See what reviewers are saying
Our experience with jollyes was excellent, wonderful helpful staff with a lovely cheerful atmosphere in the shop.most enjoyable and will be a regular customer. A very well stocked shop with all sort... See more
First time using Jolleys and very helpful service. Showed me how to get the loyalty card and helped with information regarding a harness for my puppy. Have returned since and already have a money of... See more
Excellent very clean and friendly staff you can as sk them anything they are very helpful
Company details
Written by the company
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Contact info
Unit 3, Newtown Road Retail Park, CV11 4FL, Nuneaton, Warwickshire, United Kingdom
- 02475103160
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I bought my dog to see the vets to have…
I bought my dog to see the vets to have his yearly vaccinations the vet was so lovely he was great with my Ernie, would highly recommend.
Very pleased with the service I…
Very pleased with the service I received when purchasing my doggie treats. Staff always very helpful and courteous.
The shop had all I needed
The shop had all I needed. Tidy and well laid out. Served immediately
Staff are always helpful and friendly…
Staff are always helpful and friendly and they help to put larger items onto my mobility scooter so I dont have to struggle. Very competitive prices too.
Very prompt service
Very prompt service. Staff were very friendly and my dog enjoyed the fuss and treats 😊
Love using this shop ,I know I can…
Love using this shop ,I know I can always get what I’m looking for and all the staff are friendly and helpful
Shop assistant took time to speak to…
Shop assistant took time to speak to our dogs and give them a treat. Thank you.
Great shop (nuneaton)
So much better than other animal suppliers the reward scheme is great you actually get rewards not just silly promotions that you don't need the price of things are miles cheaper also
Great choice and good service go a long…
Great choice and good service go a long way.
Very helpful staff
Bought a large amount of raw food and they offered to carry it to my car which was very kind of them
The sales assistant was very friendly…
The sales assistant was very friendly and helpful 🙂
When is went in the shop i noticed that…
When is went in the shop i noticed that the cat treats my cats love was back in stock.
Customer service absolutely brilliant…
Customer service absolutely brilliant the staff are so friendly and helpful.
Got what we wanted staff where helpful…
Got what we wanted staff where helpful polite friendly
Great prices and offers
Great prices and offers, and great friendly staff. Always a pleasure to shopin jollyes and the dog loves it aswell.
The staff are super helpful and always…
The staff are super helpful and always have a positive attitude towards helping customers
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