I have just started using Jolleys as I brought my granddaughter 2 baby rabbits. The staff were very helpful and nothing was too much trouble. We did have an issue when purchasing the double rabbit hut... See more
Location
Switch locationUnit 3, Newtown Road Retail Park, CV11 4FL Nuneaton, Warwickshire, GB
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See what reviewers are saying
Our experience with jollyes was excellent, wonderful helpful staff with a lovely cheerful atmosphere in the shop.most enjoyable and will be a regular customer. A very well stocked shop with all sort... See more
First time using Jolleys and very helpful service. Showed me how to get the loyalty card and helped with information regarding a harness for my puppy. Have returned since and already have a money of... See more
Excellent very clean and friendly staff you can as sk them anything they are very helpful
Company details
Written by the company
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Contact info
Unit 3, Newtown Road Retail Park, CV11 4FL, Nuneaton, Warwickshire, United Kingdom
- 02475103160
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Helpful staff
Helpful staff, fantastic prices for our multi dog and cat household. Good choice of brands and all pets needs catered for will be going again very soon ,but buying in bulk t there prices ,can relax for three weeks
I found everything I needed and the…
I found everything I needed and the staff member was polite and helpful.
The staff member was extremely helpful…
The staff member was extremely helpful and went out of her way to help
Helpful and friendly staff.
One happy customer
Went above and beyond to help with my inquiries, pleasant and polite just couldn't do enough for me.
Always good value for money
Always good value for money. Good range of goods. Staff always helpful, friendly and efficient at my local store
Helpful and friendly staff
Good price and friendly staff
Great value and friendly staff
The Manager went above and beyond to…
The Manager went above and beyond to assist me on my very first visit.
I have just started using Jolleys as I…
I have just started using Jolleys as I brought my granddaughter 2 baby rabbits. The staff were very helpful and nothing was too much trouble. We did have an issue when purchasing the double rabbit hutch online as it got cancelled after a couple of days as they couldn’t find one so we had to go to a different store further a field,As our local store was out of stock.. but my experience so far is ⭐️⭐️⭐️⭐️⭐️
Good amount of stock in the shop with a…
Good amount of stock in the shop with a good variety of items, friendly and polite customer service
Friendly staff and lots of products to…
Friendly staff and lots of products to choose from.
I had 3 very excitable 6momth old…
I had 3 very excitable 6momth old puppies and the staff dealt with them so lovingly, they calmed them down well. The vet was amazing with them all and answered every question I had in great detail. Unfortunately 2 of the puppies had an accident but the staff reassured me that it wasn't a problem and they dealt with it quickly and efficiently. I would recommend Jollyes to everyone I know.
Friendly helpful service and reasonable…
Friendly helpful service and reasonable priced goods
First time in this store and was very impressed
First time in this store and was impressed with the variety of products available. I was also impressed with the assistance I received upon asking a few questions to help make my decisions
So very friendly and helpful
So very friendly and helpful, me and my dog Tula love going in to see to see everyone.
Thank you for your kindness. Tracey and Tula
Helpful & friendly staff
Helpful & friendly staff, they don't rush you out of the store
The young lady who came to help us with…
The young lady who came to help us with a new harness for our dog was very friendly and very helpful.
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