I stopped into Jollyes even though it's not my usual pet shop, and I'm really glad I did. Dylan was incredibly knowledgeable and took the time to help me choose the right dog food (for a fussy 16year... See more
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Went into the Omagh store to buy some dog food . The staff were amazing and so helpful not to mention great advice . Ryan searched the store trying to find another bag of dog food and was very knowled... See more
Good selection of products and excellent staff in the Omagh store are always very helpful and friendly. The decision to stop offering animals, birds and fish for sale but continue stocking products... See more
called to my local store for puppy accessories and the staff couldn’t have been more than helpful..one particular young girl was exceptionally helpful as she was at the end of her shift and went the e... See more
Company details
Written by the company
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Contact info
Dromore Road, Omagh, BT78 1RB, Omagh, United Kingdom
- 02882 248244
4.8
Excellent
456 reviews
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So accommodating
Went into jollyes looking a cage for the boot of my car for my new pup and wasnt sure what size the lovely lady helped me to put it in my boot to check sizing and was super helpful to me. Very good store as well
May 13, 2025
Always lovely helpful
April 21, 2025
Quick n easy through checkout
April 22, 2025
I went to the Omagh store and dealt…
I went to the Omagh store and dealt with a Lovely Assistant called David. He really helped me. And the Dogs are Happy and so am I.
Cannot rate Highly Enough
April 12, 2025
Jollyes Omagh
Lovely friendly man on check out. Some people don’t engage in conversation, so a nice welcome change
April 6, 2025
I always buy my cat food at Jollyes
I always buy my cat food at Jollyes, my cat is very particular and only likes Royal Canin. All the sales assistants are so helpful, and will carry your purchases to your car if needed. Any food that he doesn't eat I take back to Jollyes and they donate it to the cats home. Very helpful people
March 26, 2025
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
The store in Omagh felt soul less
The store in Omagh felt soul less. It was a dead silence in there, not even a radio or anything. No sign of any staff to be seen. Went to the till to pay & no one turned up for about 1 minute. The man beside me agreed that I could have walked out with what I was buying & then the staff might show up faster. Then 2 young people appeared very casually from behind the tills to serve those of us waiting. Pleasant enough girl served me but nowhere near as good as the staff in the Derry store that I normally go to. I was just passing by & needed cat & dog food so I said I'll get it in Omagh for convenience but the store did not impress me one bit
April 6, 2025
Reply from Jollyes The Pet People - Omagh
Good morning,
We appreciate you taking the time to share your experience. We understand your disappointment with the atmosphere and service you encountered in our Omagh store. We value your feedback and will use it to improve our customer service and overall store experience.
We're committed to creating a welcoming and helpful environment for all our customers. We hope you'll give us another chance to provide you with a better experience in the future.
Kind regards
Jollyes
Great staff recommendedations
Staff in the shop suggested s great grain-free dog food alternative when my usual brand big bag was out of stock. My fussy dog loves it. Saved me nearly £20!
Bird fat balls were great value at £5 for a bucket of 50, cheaper than the discount stores!
April 4, 2025
Very pleasant girl behind till was fit…
Very pleasant girl behind till was fit to help me get what I needed as have disability
April 3, 2025
Friendly and helpful staff.
April 2, 2025
Very helpful staff
April 1, 2025
Staff member in omagh was fantastic
Staff member was fantastic genuinely helpful cared about my dog & what I was telling her knowledgable came up with genuine options & was all round fab ! Very happy customer ! And my dog was very happy too with my purchases !
April 1, 2025
Pleasant and informanant staff
March 26, 2025
Very pleasant and helpful staff
Always find exactly what I need and the staff are always very helpful
March 27, 2025
Love this store
Love this store, as do my cats as they always have the treats my cats like!! Great service too! Thank you!
March 20, 2025
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