A massive thank you to all the staff at the Pontefract but special mention to Connor. Our new puppy arrived and I brought her in for a quick collar fit. He was great and went through the choices and... See more
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Great place, prices are fair and reasonable, staff are always really friendly great that you can take the pets with you. Seems a company built on customers rather than a corporate conglomerate like mo... See more
Had my preferred products in stock at cheaper prices. Staff were great as I buy in bulk and they helped carry my purchases to my car. I will now be a regular visitor and have cancelled my expensive re... See more
Like the shop, it was well presented, more for dogs than cats but otherwise a good selection. Found the prices a little bit out- box of 40 cat food puches in the Jollyes shop was £22, but only £16.75... See more
Company details
Written by the company
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Contact info
South Baileygate, WF8 2LN, Pontefract, England, United Kingdom
- 01977809010
4.6
Excellent
112 reviews
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Never got anything in wot I go for was…
Never got anything in wot I go for was fine when first open but gone down hill staff never smile and are not helpful
October 18, 2025
May use AI-assist with repliesRead more
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The young lad on the till was rude not…
The young lad on the till was rude not like the ladies you have working there
October 9, 2025
Reply from Jollyes The Pet People - Pontefract
We appreciate your feedback and are sorry to hear about your recent experience. We will address this to ensure better service is provided going forward.
Staff very polite and friendly
Staff very polite and friendly, helpful with helping me find what I wanted
October 8, 2025
Lovely staff
Lovely staff. Reasonable prices although something's are expensive compared to other shops. Lots of choice
September 12, 2025
There was nobody qualified to dispense…
There was nobody qualified to dispense flea products this time you are going to lose custome
September 25, 2025
Reply from Jollyes The Pet People - Pontefract
We regret you had this experience. We'll address the lack of qualified staff to prevent this issue from happening again. Thanks for your feedback.
Great selection of items
Great selection of items, competitively priced. We got everything we needed for our Dog.
Decent service too 🙂
September 22, 2025
The best pet shop
They are very helpful and very polite and the staff are very good
September 9, 2025
Staff gave me very sensible advice on…
Staff gave me very sensible advice on what dog foods to try with my senior dog.
I can’t remember name of staff but they deserve praise.
September 20, 2025
Extremely helpful staff
September 9, 2025
I bought 8 big tubes of frozen dog…
I bought 8 big tubes of frozen dog food. The customer service person made me empty the basket one by one. Instead of letting me tell her how many of each I’d chosen.
September 6, 2025
Fantastic selection of products at…
Fantastic selection of products at really good prices. Staff are always friendly and helpful. I’ve used Jollyes many times and will continue to do so.
August 22, 2025
I have been a few times
I have been a few times . But didn’t realise they charge you tax on your purchase . £12 tax on a £62 purchase. Not happy
August 21, 2025
Unprompted review
Reply from Jollyes The Pet People - Pontefract
Good afternoon
tax is included in all listed prices . it you add every item single cost this would come to the final sales amount and then it would also be listed a subtotal and VAT for those able to claim back VAT
thanks
Fantastic customer service
Fantastic customer service. Came in for a harness fitting and Ayanna was brilliant: really knowledgeable and helpful. Other members of staff came to pet my dogs too which was lovely. Staff are really friendly.
August 15, 2025
Unprompted review
the reason i go to jollies is to get…
the reason i go to jollies is to get what i want for my dog , and get advice where needed
July 22, 2025
The staff in the shop are very polite…
The staff in the shop are very polite and very helpful. Nothing is too much trouble for them. It is a pleasure to shop there. There is no hassle. They just leave you to shop and if you need any help they are there on hand.
July 20, 2025
Lots of choice in store & staff are…
Lots of choice in store & staff are always polite & helpful.
June 3, 2025
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