A massive thank you to all the staff at the Pontefract but special mention to Connor. Our new puppy arrived and I brought her in for a quick collar fit. He was great and went through the choices and... See more
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A massive thank you to all the staff at the Pontefract but special mention to Connor. Our new puppy arrived and I brought her in for a quick collar fit. He was great and went through the choices and... See more
Company replied
Great place, prices are fair and reasonable, staff are always really friendly great that you can take the pets with you. Seems a company built on customers rather than a corporate conglomerate like mo... See more
Had my preferred products in stock at cheaper prices. Staff were great as I buy in bulk and they helped carry my purchases to my car. I will now be a regular visitor and have cancelled my expensive re... See more
Like the shop, it was well presented, more for dogs than cats but otherwise a good selection. Found the prices a little bit out- box of 40 cat food puches in the Jollyes shop was £22, but only £16.75... See more
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
South Baileygate, WF8 2LN, Pontefract, England, United Kingdom
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Great place, prices are fair and reasonable, staff are always really friendly great that you can take the pets with you. Seems a company built on customers rather than a corporate conglomerate like most others these days.
Didn’t have the specific product I needed but great prices
Had my preferred products in stock at cheaper prices. Staff were great as I buy in bulk and they helped carry my purchases to my car. I will now be a regular visitor and have cancelled my expensive regular order from another well know pet shop
Amazing group of people, couldnt be more helpful if they tried, prices are fantastic. Thank you
The member of staff was able to direct us to the product we were after, they also signed us up efficiently and clearly to the loyalty scheme.
Availability of pet food is well stocked, and is cheaper than other shops around . Very friendly customers service at tills and around shop .
First visit to new store, very impressed. Free parking, good layout, spacious aisles, got all I needed for my cat and at a great price👌. Very helpful member of staff at the checkout. There looked to be a vast range of products for all pets, though I was focused on the cat area
Very friendly found what I needed, loving the bird pic a mix
Store well laid out bought Jollye's own brand cat litter which seems good quality and cheaper than other ones available
The young lady that served was very knowledgeable about your products and explained the rewards card to us, was very impressed with the products on offer and the range of producs, Thankyou
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