A massive thank you to all the staff at the Pontefract but special mention to Connor. Our new puppy arrived and I brought her in for a quick collar fit. He was great and went through the choices and... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
A massive thank you to all the staff at the Pontefract but special mention to Connor. Our new puppy arrived and I brought her in for a quick collar fit. He was great and went through the choices and... See more
Company replied
Great place, prices are fair and reasonable, staff are always really friendly great that you can take the pets with you. Seems a company built on customers rather than a corporate conglomerate like mo... See more
Had my preferred products in stock at cheaper prices. Staff were great as I buy in bulk and they helped carry my purchases to my car. I will now be a regular visitor and have cancelled my expensive re... See more
Like the shop, it was well presented, more for dogs than cats but otherwise a good selection. Found the prices a little bit out- box of 40 cat food puches in the Jollyes shop was £22, but only £16.75... See more
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
South Baileygate, WF8 2LN, Pontefract, England, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Like the shop, it was well presented, more for dogs than cats but otherwise a good selection. Found the prices a little bit out- box of 40 cat food puches in the Jollyes shop was £22, but only £16.75 in one of the local supermarkets
Friendly and helpful staff. Able to have a choice of chicken pellets to buy.
The staff were very helpful and nice to chat with. Good prices and nice selection of pet products.
Relaxed shopping experience, helpful friendly staff, good prices!
Very friendly and helpful staff, a excellent variety of items to buy for our pets, local to wear I live and Very good value for money.
Whilst my club card details were given at the desk, I do mot believe points are shown on the yollyes app.
Great value raw food and treats, great customer service
Polite, friendly and helpful staff. Large range of items at reasonable prices.
Had a lovely conversation with one of the staff members, he was very helpful and directed me towards all the perfect things for my pet rats!
The assistant was very friendly and polite and LISTENED to what I was saying. My whole experience of shopping was pleasant and relaxed. I left with the things I needed,and one or two extras, unlike my last experience at a pet store.
Everything in the store is laid out perfectly and easy to find what product you're after! The staff are helpful and very professional! I like the fact there's plenty to choose from!
Store well laid out. Plenty of choice. Staff friendly. Don't have a dog but was good to see raw food options available.
I was pleasantly surprised with the value and choice of products being sold. I saved money on my usual brand of dog food so was very happy.
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.