Great staff at Poole branch, particularly Jayden, who is friendly and knowledgeable, great choice of products too!
Location
Switch locationUnit 1c, Wessex Gate East Retail Park, BH15 3TF Poole, Dorset, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I've been shopping with Jolleys for just over 6 months now, purchasing items for my two Lop bunnies. More recently shopping to prepare for the arrival of our puppy. The staff are always very friend... See more
Unfortunately one of the items I came to collect (see below) wasn't in stock but the store assistants assured me they would arrange a refund for the £21.50 it cost. They couldn't do it at the time s... See more
I arrived ten minutes before closing but was able to find what I needed quickly and easily, despite this being my first visit. The assistant offered me membership of the loyalty scheme, and set it up... See more
Company details
Written by the company
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Contact info
Unit 1c, Wessex Gate East Retail Park, BH15 3TF, Poole, Dorset, United Kingdom
- 01202149240
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good all round
Always friendly staff, and if they don't have an item in stock at my local store they'll call to put one by in another store nearby for me to collect.
Thank you to all the staff at Poole…
Thank you to all the staff at Poole Jollyes, we’ll be back for more treats soon!
I spoke to two young ladies when I was…
I spoke to two young ladies when I was buying dog food and a pet tag. Both offered good advice on my purchases and shared personal experience on dogs. Will definitely come here again.
Lovely clean store
Lovely clean store, plenty of choices reasonably priced and very nice assistant on the cash register.
Very helpful staff
Had all I wanted
Extremely helpful and friendly staff
Great shopping in Jolleys
Great shopping in Jolleys, very helpful staff members, knowledgeable and an overall joy to shop in your store. Thank you.
Prompt reliable service and staff were…excellent service
Prompt reliable service and staff were very friendly and informative.
The experience there was brilliant
The experience there was brilliant, the staff were very friendly, helpful, informative and welcoming. The price was very reasonable and the difference in prices to Pet at Home was amazing. I saved so much money at Jollyes.
Very friendly and helpful staff
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







