Great staff at Poole branch, particularly Jayden, who is friendly and knowledgeable, great choice of products too!
Location
Switch locationUnit 1c, Wessex Gate East Retail Park, BH15 3TF Poole, Dorset, GB
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See what reviewers are saying
I've been shopping with Jolleys for just over 6 months now, purchasing items for my two Lop bunnies. More recently shopping to prepare for the arrival of our puppy. The staff are always very friend... See more
Unfortunately one of the items I came to collect (see below) wasn't in stock but the store assistants assured me they would arrange a refund for the £21.50 it cost. They couldn't do it at the time s... See more
I arrived ten minutes before closing but was able to find what I needed quickly and easily, despite this being my first visit. The assistant offered me membership of the loyalty scheme, and set it up... See more
Company details
Written by the company
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Contact info
Unit 1c, Wessex Gate East Retail Park, BH15 3TF, Poole, Dorset, United Kingdom
- 01202149240
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Friendly and helpful staff and I got…
Friendly and helpful staff and I got exactly what I went in for.
Very helpful staff and stock displays…
Very helpful staff and stock displays were tidy.
Products easy to find
Products easy to find, staff helpful and polite. Prices very competitive.
Tidy and courteous staff.
A clean shop and a great collection of foods toys for all pets.
Also great prices too. Don't visit very often but great value on all bird feeding goodies.
Staff were friendly and helpful
Staff were friendly and helpful - prices are are competitive!
I was so impressed with your range of…
I was so impressed with your range of goods on offer and your prices . And the girl behind the till signed me up to your site . Win win win for me.
Amazing customer service
Amazing customer service. The person that severed me was very helpful and very nice.
Very helpful would I could not find…
Very helpful would I could not find article I wanted.
It is always a joy to go in to Jollyes…
It is always a joy to go in to Jollyes the staff are amazing! Very helpful and friendly also very knowledgeable about the products.
Very helpful cashier…although the…
Very helpful cashier…although the supplement was not available.
I never have a problem all staff are…
I never have a problem all staff are friendly and very helpful 👍
The staff were helpful and friendly
The staff were helpful and friendly. I got everything that I came in for.
Friendly staff, lots of choice
Friendly staff and a wide range of products. Staff seemed very knowledgeable too. The store was clean and easy to navigate.
After leaving a purchased item in the…
After leaving a purchased item in the store, the member of staff tried to find me then phoned to let me me know,
Great staff
The team at Jollys Poole are always helpful and knowledgeable and the prices are right
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