Great staff at Poole branch, particularly Jayden, who is friendly and knowledgeable, great choice of products too!
Location
Switch locationUnit 1c, Wessex Gate East Retail Park, BH15 3TF Poole, Dorset, GB
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See what reviewers are saying
I've been shopping with Jolleys for just over 6 months now, purchasing items for my two Lop bunnies. More recently shopping to prepare for the arrival of our puppy. The staff are always very friend... See more
Unfortunately one of the items I came to collect (see below) wasn't in stock but the store assistants assured me they would arrange a refund for the £21.50 it cost. They couldn't do it at the time s... See more
I arrived ten minutes before closing but was able to find what I needed quickly and easily, despite this being my first visit. The assistant offered me membership of the loyalty scheme, and set it up... See more
Company details
Written by the company
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Contact info
Unit 1c, Wessex Gate East Retail Park, BH15 3TF, Poole, Dorset, United Kingdom
- 01202149240
4.7
Excellent
771 reviews
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Great knowledge great service
March 15, 2025
Pleasant and helpful staff
March 15, 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
The app poor & no staff no how to work it
The app does not work it won't show my point and everyone i ask in the shop can't help and don't know how to show how to work the app , poor why not go back to giving MONEY OFF or is that to simple
March 15, 2025
Reply from Jollyes The Pet People - Poole
We understand your frustration with the app and appreciate you bringing this to our attention. We kindly ask that you get in touch with our Customer Service Team via email to help@jollyes.co.uk so we can look into this further.
Very good shop.
Found the product easily, very pleasant young man seved me.
Will certainly go there again.
March 15, 2025
Ladie on the till was helpful
Ladie on the till was helpful. Prices are expensive branded items. unless own brand then that was good
March 7, 2025
Great customer service
Great customer service and fantastic offers. Jollyes is a pet shop that has everything my dog needs.
March 1, 2025
Very helpful assistant
Very helpful assistant, gave me really helpful advice and was very friendly
March 4, 2025
5 star staff
Staff are always willing to help and are so friendly,if I need advice they go out of their way to make time to help me
February 28, 2025
Over-familiar and Lacking in Comprehension
I asked if the shop took cash ? As I was bringing 7 puppies in shortly for injections and microchips. The short , dark haired assistant ( didnt catch her name ) She said puppies don't mind if it's cash , card or cheque . She precluded this by saying I don't mean to be rude !!. She was obviously lacking in intelligence when I said the Company!!! may not accept cash as lots of companies are now doing card only . She needs training in customer service and etiquette. I still came away not trusting what she said true or correct .
February 27, 2025
Reply from Jollyes The Pet People - Poole
Good morning,
We understand your frustration with the experience you had. We value your feedback and will use it to improve our customer service. We appreciate you bringing this to our attention and will address it with our team.
Kind regards
Jollyes customer services
Fantastic shop lots to choose from and…
Fantastic shop lots to choose from and at great prices too friendly staff very helpful
February 25, 2025
Friendly staff
Friendly staff, good selection of products and what I wanted was on special offer 3 for 2. Clean and tidy shop.
February 26, 2025
Just a lovely little pet shop friendly…
Just a lovely little pet shop friendly and I love the rewards and discounts you give for my fur babies the only pet shop i use now thankyou.
February 14, 2025
Happy with the store assistants but waiting for refund efund
Unfortunately one of the items I came to collect (see below) wasn't in stock but the store assistants assured me they would arrange a refund for the £21.50 it cost. They couldn't do it at the time so hopefully it will be soon. Otherwise I'm happy, thanks
Pro Plan Cat Food Delicate with Optirenal Rich in Turkey 3kg x1 £21.50
February 24, 2025
As usual helpful happy assistance…
As usual helpful happy assistance products show to their best. Good clean store
February 24, 2025
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