Always attentive staff, checking on tills to serve customers when they are busy restocking. So never have to wait long to be served. Member of the pet loyalty scheme which helps towards cost as usuall... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Found the store easily enough, good selection of products, went mainly for frozen raw dog food, good variety and range of prices, persuaded to sign up for the club as would get 15% off what she didn'... See more
I visited a couple of weeks ago and was surprised at the range and the reasonable prices but I didn’t need anything at that time. So when I came back, the staff were extremely friendly and helpful, I... See more
Pet sitting a family members dog whilst going away in our caravan so bought a lead and collar in the new Newport store. Picked the dog up, tried the collar on, way too big. Called into the Reading sto... See more
Company details
Written by the company
From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.
Contact info
Unit 1B, Reading Gateway, Imperial Way,, RG2 0GG, Reading, United Kingdom
- 01182273600
4.8
Excellent
250 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great staff and very helpful and have a…
Great staff and very helpful and have a variety of pet food at a reasonable price.
September 20, 2025
recommended place to go
The staff know exactly what is needed, is there if I need anything, as in finding something or advice
September 18, 2025
Very helpful
Very helpful, listened to the needs and I walked away with a product that should work
September 8, 2025
Groom team is amazing
Groom team is amazing
Perfect for my German shepherd's
Individualised care for each and they clearly love her
Got the perfect vet bed sizes with help from store assistant
September 5, 2025
Extremely helpful friendly staff.
July 16, 2025
⭐️⭐️⭐️⭐️⭐️ the groomer was amazing so…
⭐️⭐️⭐️⭐️⭐️ the groomer was amazing so friendly and helpful our puppy had a thick mop of hair and I really love his new cut. I would highly recommend 😀
May 31, 2025
Reading store great
Store was well laid out, staff friendly.
Would have liked to see the Hilife with sauce recipes instead of just the jelly or pate (fussy cat)
May 25, 2025
Lovely helpful staff who make you feel…
Lovely helpful staff who make you feel very welcome !
May 16, 2025
Really great lay out of the shop and…
Really great lay out of the shop and the staff are amazing and pet friendly too
April 29, 2025
Great friendly staff.
May 2, 2025
Very pleasant helpful staff.
May 1, 2025
Very helpful staff
Very helpful staff, clean store, plenty of stock. What more could you ask for?!
April 29, 2025
Very nice store so many unusual toys…
Very nice store so many unusual toys and great prices.
Lady on the till was very helpful and polite
All round fantastic store
April 25, 2025
Excellent service
Excellent service, very reasonable price and nice and quick visit to see the vet for rabies vaccination.
April 14, 2025
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.