Jollyes The Pet People - Skegness Reviews 1,337

TrustScore 5 out of 5

4.8

Unit 3, Quora Retail Park, Burgh Road, PE25 2RT Lincolnshire, GB


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See what reviewers are saying

Rated 4 out of 5 stars

There is a decent selection of things for dogs but not a fantastic range. Pretty limited range of nerf and chuckit and Kong stuff but rest is generic and as such you can't really guarantee quality. S... See more

Rated 5 out of 5 stars

Sales staff that have real insight into dog foods. We have to be careful to not buy anything containing wheat. Having tried a vast array of foods, which say they are wheat free, we found most still co... See more

Rated 5 out of 5 stars

I booked my husky/shepherd in at the jolly groomer at skegness with some degree of trepidation as he can be quite a handfull, My fears were unfounded as it turned out as their groomer sharon who is li... See more

Rated 5 out of 5 stars

We have a frenchie who has recently become sensitivity to a lots of different foods. We were trying to find something that he could have but getting frustrated with the limit we had. We were just wa... See more


Company details

  1. Pet Store
  2. Pet Groomer
  3. Pet Supply Store

Written by the company

From modest beginnings in Enfield as a single store in 1971, Jollyes has now grown into one of the leading pet food superstores with over 100 locations across the UK alongside a market-leading position in Northern Ireland. From Perth to Plymouth, Newry to Norwich, at Jollyes customers can find anything for their pet, from pet food, pet toys and an array of pet accessories. Customers are actively encouraged to bring their pets into store, while customers shop because Jollyes people are passionate about pets. Potty about puppies and crazy for cats, no matter what the animal, store colleagues are always on hand to help with anything from product advice, to picking the perfect pet and accessories. Many stores also run community clinics offering vaccinations and other advice from trained vets. And if one of Jollyes stores isn’t close by, there’s helpful advice on Jollyes website where you can ask the expert. Jollyes was named 2023 Pet Retail Chain of the Year at the Pet Industry Federation Awards and was named best retailer under £250m turnover in the 2024 Retail Week awards. Earlier this month it was also named for the first time as one of the best big companies to work for in the Sunday Times annual survey. A full list of stores and advice for customers on owning a pet can be found at www.jollyes.co.uk. Don’t worry if you don’t have a store nearby, you can shop and find helpful advice on our website.


Contact info

  • Unit 3, Quora Retail Park, Burgh Road, PE25 2RT, Lincolnshire, United Kingdom

  • 01754 802660

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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Rated 5 out of 5 stars

Excellent manager and staff

The staff at my local store are brilliant their manager Jenny Hunt is very professional and friendly, there is always a staff member to help you and they are very knowledgeable with the products they sell giving good advice as to which products are best for my pets, with the good pricing and great range of dog toys and food etc I don’t shop at any other pet stores.

November 26, 2025
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Reply from Jollyes The Pet People - Skegness

We're happy to hear that you consistently have a positive experience at our store. It's great to know our team's expertise and helpfulness, along with our pricing and product range, meet your pet's needs. Thank you for your wonderful feedback!

Rated 3 out of 5 stars

New layout, new products, many are wrapped which is a good idea to prevent contamination

What l miss is pick and mix. I get what my dog needs and likes and buy the amount needed. This service is no longer available, however , a lot of loose dog treats are now in sealed packaging which is a good idea and cannot be touched by hands. This is a much more hygienic method for preventing contamination.

February 26, 2026
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Reply from Jollyes The Pet People - Skegness

We appreciate your feedback. We acknowledge your disappointment regarding the discontinuation of the pick and mix option. We are sorry that you are not happy with the pre-packaged format. Your comments will be shared with our team.

Rated 3 out of 5 stars

Just customer service that is expected…

Just customer service that is expected nothing extraordinary and nothing sub standard.

February 28, 2026
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Reply from Jollyes The Pet People - Skegness

We appreciate your feedback. It's valuable to know we met your expectations, and we'll keep working to improve our customer service.

Rated 1 out of 5 stars

Item I bought was marked £1-50 but I…

Item I bought was marked £1-50 but I was charged £2-00 for each one I bought 4. I quired it with the staff that said the price hAd changed and took the old price ticket off

January 23, 2026
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Reply from Jollyes The Pet People - Skegness

We regret you were charged incorrectly for the items. Thank you for bringing this to our attention. We'll review our pricing procedures with our team.

Rated 1 out of 5 stars

Quite concerned that I have received …

Quite concerned that I have received someone else’s receipt on a shop I have not bought.

January 12, 2026
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Reply from Jollyes The Pet People - Skegness

Good Morning
please can you contcat help@jollyes.co.uk and they will be able to check this error for you
we apologise for the distress this has caused

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